---
sourceDocument: Yokohama Proactive Service Experience Workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Proactive Service Experience Workflows

# Proactive Service Experience Workflows {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
There are multiple components that make up the architecture of the Proactive Service Experience Workflows application.

## Proactive Service Experience Workflows process {#architecture-assurance-workflows__section_vb5_1gx_sxb}

The following diagram shows the steps involved in the Proactive Service Experience Workflows process: