---
sourceDocument: Yokohama Proactive Service Experience Workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Customer Service Problem Management reference

# Customer Service Problem Management reference {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information about Customer Service Problem Management.
* **[Components installed with Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/ItVPylxkQebhowW5AbAI4g)**   
  Several types of components are installed with activation of the Customer Service Problem Management application, including tables, user roles, and business rules.
* **[Customer Service Problem Management properties](https://servicenow-prod.fluidtopics.net/c1JjOEb46Kt82LIcXQi4CQ)**   
  Customer Service Problem Management uses the following system properties, which are located in the System Properties \[sys_properties\] table.
* **[Domain Separation and Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/n_ifw46hxrHIWcVka74qmg)**   
  Domain separation provides a structured and efficient way to manage complex, multi-tiered organizational environments. It enables tailored access and control, ensuring that users see only the data relevant to their domain, enhancing security and efficiency.