---
sourceDocument: Yokohama Proactive Service Experience Workflows
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Proactive Service Experience Workflows

ft:clusterId :

    - psew

bundleId :

    - psew

workflow :

    - Customer and Industry


---

# Customer Service Problem Management

# Customer Service Problem Management {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Efficiently identify and resolve service problems experienced by the customers with the ServiceNow®
Customer Service Problem Management (CSPM) application. Telecommunications, Media, and Technology (TMT) service providers can streamline their service management processes and ensure a seamless experience for their
customers by leveraging this application.

## Get started {#cspm-landing-page__cf-app-landing-get-started}

|-|-|
| [ExploreLearn about how service providers use Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/1OEln_OYhSrIo9C9QTWu6Q "Learn how you, as a service provider, can use the Customer Service Problem Management (CSPM) application to streamline the resolution process for handling service-related problems experienced by your customers.") | [ConfigurePlan and configure your implementation.](https://servicenow-prod.fluidtopics.net/5mguYuxL_oy9sGEW2eXEGw "With Customer Service Problem Management (CSPM) define the tests to diagnose the service problems. Implement targeted solutions based on test results to resolve those problems.") |
| [UseUse Customer Service Problem Management as an agent to diagnose and resolve service problems.](https://servicenow-prod.fluidtopics.net/yuPoUjyCk7Y6ffSvGAeFlA "By using Customer Service Problem Management, you can help diagnose and resolve the service problem cases identified in customer complaints.") | [ReferenceGet details about domain separation and components installed with Customer Service Problem Management.](https://servicenow-prod.fluidtopics.net/IYXJHm1NCF3ZqSyoezjMAA "Reference topics provide additional information about Customer Service Problem Management.") |
[ ]

{#cspm-landing-page__table_t4g_gxx_tbc}

## Additional resources {#cspm-landing-page__section_j2f_xpz_zfc}

* Learn more about what's new and changed, see the [https://www.servicenow.com/docs/access?context=proactive-service-experience-workflows-rn\&version=yokohama\&pubname=yokohama-release-notes\&ft:locale=en-US](https://www.servicenow.com/docs/access?context=proactive-service-experience-workflows-rn&version=yokohama&pubname=yokohama-release-notes&ft:locale=en-US).
* Log in to your ServiceNow® account and find additional information about implementing and deploying Customer Service Problem Management features at the [Best Practices Library](https://mynow.servicenow.com/now/best-practices/home).
* Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/lxp-search?id=search&q=service%20problem%20management&spa=1)
* Find useful resources related to your role and explore best practices at [ServiceNow Impact](https://www.servicenow.com/success.html).
* Connect with other Customer Service Problem Management users at [Now Community](https://www.servicenow.com/community/telecom/ct-p/telecommunication).
{#cspm-landing-page__ul_ixz_4sz_zfc}
* **[Exploring Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/1OEln_OYhSrIo9C9QTWu6Q)**   
  Learn how you, as a service provider, can use the Customer Service Problem Management (CSPM) application to streamline the resolution process for handling service-related problems experienced by your customers.
* **[Configuring Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/5mguYuxL_oy9sGEW2eXEGw)**   
  With Customer Service Problem Management (CSPM) define the tests to diagnose the service problems. Implement targeted solutions based on test results to resolve those problems.
* **[Using Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/yuPoUjyCk7Y6ffSvGAeFlA)**   
  By using Customer Service Problem Management, you can help diagnose and resolve the service problem cases identified in customer complaints.
* **[Customer Service Problem Management reference](https://servicenow-prod.fluidtopics.net/IYXJHm1NCF3ZqSyoezjMAA)**   
  Reference topics provide additional information about Customer Service Problem Management.