--- Release : - yokohama ft:locale : - English ft:publication_title : - Yokohama Proactive Service Experience Workflows ft:clusterId : - psew bundleId : - psew workflow : - Customer and Industry --- Yokohama Proactive Service Experience Workflows - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows.html?contentId=d~44xLAP1BkePH3ehfx9Cw) - [Explore](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/explore-assurance-workflows.html?contentId=iDzZmEMce1d7RIFmMTkY0g) - [Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/architecture-assurance-workflows.html?contentId=8ze83T4o7USeID0QU~mh9g) - [Proactive Service Experience Workflows and Incident Management within the Service Operations Workspace](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/service-operations-workspace-proactive.html?contentId=pOI4B_QRsG0fAUVi3mN4dA) - [Configuring Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/configure-assurance-workflows.html?contentId=EaMBMP5ecVzQq9pjKJDf7w) - [Install Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/install-assurance-workflows.html?contentId=A1c_JluKFFfBU02dMmnulA) - [Add users to assignment groups](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/assign-group-taw.html?contentId=keffoDk5tGpLJejFiyeawg) - [Using Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/use-assurance-workflows.html?contentId=gdVUEHIxbpumaQx3Nz~O~Q) - [About identifying affected accounts with Proactive Service Experience Workflows in Incident Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-identify-act-incident.html?contentId=tg3iFosk2JzaRT4v5VYSEA) - [Create an incident in Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/create-an-incident-proactive.html?contentId=c2DSBa1MinhdXd6nGcWcuw) - [Identify the impact of network issues and create cases from an incident record](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/aw-impact-analysis.html?contentId=6347uwD1xGR_tH5zc7iiMA) - [About escalating incidents](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-escalate-incident.html?contentId=gDpJKnqKOf82w8x7rdbBAA) - [Escalate an incident](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/escalate-incident-aw.html?contentId=rhhfQYP4HqsRTAqroZuHdw) - [Reviewing customer or partner accounts in Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/reviewing-customer-accounts-360.html?contentId=dgbq98H2Depocakqw8Emqg) - [Review an account by using the 360 View in Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/review-customer-account-360-psew.html?contentId=Bs_uHF_cJeWPfjNZIo~AdQ) - [Account 360 Analytics dashboards](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/account-360-analytics-dashboard.html?contentId=A3V9PlIhREbsCPLkVfBs6A) - [Auto-creation of cases and updates from incidents](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-auto-creation-case.html?contentId=8xCEs9zuCtt2hufFeEPkBg) - [Setting major case threshold for auto generated cases](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-set-major-case-threshold.html?contentId=FwtHEdVUnECn4dbeqQMLow) - [Redirection to the right case type](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/generate-proactive-cases.html?contentId=se~AdWiTWwD9XKPZamY4_w) - [Diagnose and resolve a change request](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/diagnose-resolve-case-change-request.html?contentId=mAW2wyDhmyfOW_zpvZHHxQ) - [Create a case from a change request](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-impact-change.html?contentId=A_qC1t3YCDtNKGClJ0GPSw) - [About messages used in escalation workflows in Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/psew-about-msgs.html?contentId=ZKcfNqGHDSk2r0k1inzQkQ) - [Customize message files](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/configure-msg-file-taw.html?contentId=dAQepMsAK2Rw~4LPslwr9w) - [Diagnose and resolve an incident](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/diagnose-reslove-incident-psew.html?contentId=LT8~MdsXvAQ_IHDLrpxhJA) - [Run diagnostics tests for a CI or a service](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/diagnose-resolve-cmdb-ci.html?contentId=0d217LcabAhT2FAFbpjWiw) - [Handling API notifications](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/handling-trouble-ticket-notifications.html?contentId=Y1BThsEEuZhpKVjFviGZVw) - [Using Hermes](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/hermes-stream-connect-kafka-workflow.html?contentId=iuRYEAW8N5GfO1cq2m21bQ) - [Using open message bus](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/trouble-ticket-workflow-using-pub-sub-model.html?contentId=6sGJ2sFbP4JL65OO_zvVXQ) - [Using producer framework](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/using-producer-framework-for-trouble-ticket-notification.html?contentId=MLV3NXbBlQ_L2QG6~qtOZQ) - [Deactivate API notification](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/deactivate-trouble-ticket-notification.html?contentId=FgQObqhw4n_U59UGGIMHWA) - [Proactive Service Experience Workflows reference](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/assurance-workflows-reference.html?contentId=vtp5VpyY~vHP13S58sk5Wg) - [Domain separation and Proactive Service Experience Workflows](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/domain-separation-assurance-workflows.html?contentId=Wt0B8aQvZIlKrGiaB8wbUg) - [Components installed with PSEW](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/components-installed-psew.html?contentId=J5aQOzVxZtjjF6cGA5LOgA) - [Technology Product Support Case](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-app.html?contentId=PvnZmsNumDRCHws5qlc1Aw) - [Technology Product Support case type](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-type.html?contentId=B6JvR_K7l_GEklsKMNsQ3g) - [Technology Product Support record page](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-record-page.html?contentId=3WUQwNmNHMGYtY9lkJ~e5Q) - [Tech Product Support Case table](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-case-table.html?contentId=s4~oNKVITiVfHil2Xh5jxw) - [Technology Product Support Case playbook](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook.html?contentId=wu5p2OYjdXhDvuy2CZ99Pg) - [Playbook stages and activities](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-support-playbook-stages.html?contentId=FU_pgEapdTYCYMscvd~74g) - [Integrate with external southbound systems](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/tech-product-outbound-flow.html?contentId=OiPaTYA5fnbshmOkqnooYQ) - [Create a case from the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/create-technology-product-case.html?contentId=mnmzAQGg4d5LlmU_aNr5yg) - [Diagnose and resolve a technology product support case](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/product-support-for-technology/diagnose-resolve-hitechcases.html?contentId=3hXo6EovU4pX42PnZ6jmJQ) - [Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/cspm-landing-page.html?contentId=0_jQHZXbVOua4OD20b65Nw) - [Exploring Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/explore-spm.html?contentId=nTMRgk7WXGh4~gjBCXRCYA) - [Customer Service Problem Management data model](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/spm-data-model.html?contentId=Kijr9x4A3SUgvge4nrnKDA) - [Configuring Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/configuring-spm.html?contentId=LJR6cAfR2uyT9t86VOUb2w) - [Activate Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/install-spm.html?contentId=4dt16pnCw9bbp9AdklueOg) - [Setting up a test group](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/setting-test-group.html?contentId=WSYQt6km1wRJqrcoBlMkWw) - [Create a test group](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/create-test-group.html?contentId=YjzNF8fcfgFQnpWDFtTs3g) - [Associate with a specification](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/define-relationship-test-group-specifications.html?contentId=RGc9OsTB7NIJGQf35Zc5wg) - [Publish a test groups](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/publish-test-groups.html?contentId=tarzAdb~1grihXtWNMWD0Q) - [Setting up test definitions](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/settingup-test-specifications.html?contentId=ruao8jCQqthzlqvlXXGdWQ) - [Create a test definition](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/create-test-specification.html?contentId=7uKIjMjojV8aP0zxF5WOeg) - [Define a characteristic for the test definition](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/add-characterisitc-for-test-specification.html?contentId=bhH9WgcUVNe6vkAEeFFlOw) - [Define the relationship between the test definitions](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/define-test-spec-relationship.html?contentId=FUXFckDummV4tZXv2Rh8vQ) - [Define test definition relationships with specifications](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/specification-to-test-definition.html?contentId=f7iYCQ_XaMX~lYm5BiYUTA) - [Define test measure definitions for a service test](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/define-test-measure-spm.html?contentId=2gWFse1BmA30VN7_FSrC1Q) - [Define threshold rules for a test measure definition](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/define-threshold-rules.html?contentId=FMzfdTs8IF0pXLhuJNUksA) - [Define measure consequences for the threshold rules](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/define-threshold-consequences-spm.html?contentId=VGmExO1Lz6VqlhdzVOjonQ) - [Publish test definitions](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/publish-test-specification-spm.html?contentId=Uy46QejDX2TXh6sIXDZZXw) - [Integrating Customer Service Problem Management with southbound external systems](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/cspm-integrate-southbound.html?contentId=_Gz7BvbL0ZENp6snu5Y1Lg) - [Using Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/using-spm.html?contentId=NUVVCJ9N3rvW8NIlFCmiug) - [Create a service problem case from the workspace](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/create-service-problem-case.html?contentId=PY~vxlWYrONgdF1l9V6wIQ) - [Create a service problem case in the Customer Service Portal](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/create-a-product-case-from-the-customer-service-portal.html?contentId=yyo5iJ4hbIe71JESb0i0Sg) - [Diagnose and resolve a service problem case](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/work-on-service-problem-case.html?contentId=u1tb9AzUEnv2NG6Yewjj8A) - [Customer Service Problem Management reference](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/cspm-reference.html?contentId=O2sz1OCCYCmSUYZGlIYk5w) - [Components installed with Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/spm-components.html?contentId=IzA2WcovX6Wwh8qhTDM_KA) - [Customer Service Problem Management properties](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/cspm-properties.html?contentId=oa2e0e6z6hoWJRqYoXqckg) - [Domain Separation and Customer Service Problem Management](https://servicenow-prod.fluidtopics.net/r/yokohama/proactive-service-exp-workflows/domain-separation-cspm.html?contentId=dLfaRSa~0vgcbyuYPIs7ng)