---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Getting or adding information to a record

# Getting or adding information to a record {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the form pane to discover detailed information about a record, information related
to the open record, and to make entries in the record.

## Getting detailed record information {#working-with-forms__section_lwb_4ds_jkb}

To get detailed record information about a record, click the Details
tab. The contents, which appear in the form pane, are many of the fields in a record. Your
administrator configures which fields you see.

You can vary the width of the form pane by dragging the right side of it.

You can scroll through all the fields or jump to a section in the
Detail tab. To jump to a section, click the menu icon (![menu icon]()) to the left of the record type to display the sections in the form pane. Click the
section title you want to jump to. For example, in the following image, if you click
Notes, the record fields scroll up to the
Notes section.

## Getting information related to the open record {#working-with-forms__section_myy_2gs_jkb}

The Related items menu provides tabs that display information related to the open
record.

Click these tabs to understand what this record might be affecting. For example, clicking
Impacted Services displays the services affected by the incident in
the open record. For more information, see [Get
information related to the open record](https://servicenow-prod.fluidtopics.net/9dY5gUKLCw_z1F_IiBZJJg "Use related items to gather information about and to enter information into the open record.").

## Adding information to a record {#working-with-forms__section_u4x_52s_jkb}

When working on a record, you might add or revise some of the fields in the record. You can
do that on the Details tab. For example, on the
Details tab, you might change the Urgency
value of the record to 1 - late, or, after solving an issue, enter a
resolution summary in the Resolution notes section. After entering or
changing information in the form pane, click Save.

## Additional record functionality {#working-with-forms__section_rm2_xnx_gnb}

* Template value field:---. For more information, see [Configure a template value field](https://servicenow-prod.fluidtopics.net/MbLcxq6otf2jMeKl~yYt2Q "Select desired fields to create a form template in the Template section of a form.").
* Field name field type
* Doc ID field type
{#working-with-forms__ul_hj3_d4x_gnb}