---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Using Configurable Workspace

# Using Configurable Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Get familiar with your ServiceNow workspace.

A workspace is a suite of tools that provides agents, case managers, help desk professionals,
and managers with tools to help answer customer questions and resolve customer problems. ServiceNow provides many workspaces, each is targeted at a specific user. For
example, workspaces are designed for tier 1 agents who solve internal or external customer
issues.

Workspaces include all the tools that agents need to find, research, and resolve issues. ServiceNow provides different workspaces for different issue types. For
example, agents using IT Service Management Workspace (ITSM) track and resolve IT issues. Agents
using Customer Service Management Workspace (CSM) resolve customer cases, such as sending a piece
of computer hardware to fulfill a customer's request.

## Key features {#working-in-your-workspace__section_sf3_qkh_vnb}

Single-pane view

:   Agents can see all details that are related to an issue in one place.

    <br />

    <br />

Integrated communication channels

:   Agents can communicate in real time with customers by Agent Chat or phone in
    the same interface.

    <br />

    <br />

Integrated email client

:   Agents can read and respond to emails side by side.

    <br />

    <br />

Agent assistance

:   Agents can close cases and incidents faster with artificial-intelligence-assisted
    recommendations.

    <br />

    <br />

Playbook
:   Agents can accomplish business process workflows in a simple, task-oriented view.  

Dynamic Translation
:   Support for dynamic translation for string, text area, and wide text is available in
    Workspace.

## Functionality not supported {#working-in-your-workspace__section_nq3_b4d_rvb}

Guided Tours
:   Guided Tours is not supported in Workspace.