---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Review emails

# Review emails {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review emails that you've sent and received.

## Before you begin

Create a Workspace list for the Email \[sys_email\] table. For more information on creating Workspace lists, see [Create My Lists in workspace](https://servicenow-prod.fluidtopics.net/gsAvB2Ti4bdBdawqrdtkHw "Create your own filtered lists in workspace to monitor your issues, tasks, or problems, under My Lists.").

Role required: workspace_user

## Procedure

1. Open the list view by selecting the list icon (![List icon]()).
2. Select My Lists, and open your emails list.
3. Find an email by filtering the list or sorting columns.  

   For more information on using Workspace lists, see [Work with lists in workspace](https://servicenow-prod.fluidtopics.net/hKCQQnTx5W08qPJawH5j9g#work-with-lists "Open a list of records in workspace so you can choose one to work on.").
4. Open an email to review.

## What to do next

You can reply to or forward the email by selecting Reply, Reply All, or Forward.  
Note:  
If you reply, reply all, or forward from the Activity stream, selecting Compose Email in the header causes different UI behavior. For more information, see [Communicating with requesters and agents using Compose](https://servicenow-prod.fluidtopics.net/B0s3sX134egQMJpXznAh2g "You use Compose to communicate with requesters and to enter comments about the work that you do on issues that only fellow agents can read.").