---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Monitor chat conversations

# Monitor chat conversations {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Chat supervisors can view ongoing chat conversations and join them to assist agents
and requesters in Workspace
Agent Chat.

## Before you begin

Role required: awa_manager

## Procedure

1. Navigate to AllListsInteractionsActive Chat Interactions.
2. Select an active chat interaction from the list.
3. If Agent Whisper is installed, an agent can ask for help by typing <kbd class="ph userinput">/help</kbd> in the Active Chat window.  
   A message is sent only to the chat supervisor, the requester does not see this message.
4. In the Active Chat panel, click Join.  
   A notification lets the agent and requester know that you've entered the chat. Messages that you submit are visible to the agent and requester.  
   Note:  
   Your presence is not known until you join a chat.
5. If Agent Whisper is installed, click Send Private Message to send a message to the agent.  
   The requester does not see this message, only the agent sees the message.
{#monitor-chat-conversations__steps_qht_2yx_glb}

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