---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Finding issues to work on in your Workspace

# Finding issues to work on in your Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use workspace to find the issues to work on.

The first step in your workflow is finding issues to solve. You can find issues to work on in
the following ways:

* Landing page---Provides a high-level overview of tasks that need to get done.

  Clicking a link takes you either to list view or a specific record. You get
  to the landing page by clicking the home icon (![Home icon]()). For more information, see [Use the
  landing page to find issues to work on](https://servicenow-prod.fluidtopics.net/gYuChrvSKtW98o3k9nkJcA "Use the landing page to get an overall view of work that needs to get done.").
* List view---Displays lists of records to work on. Records are grouped by the table they're in, for example, Task, SLA, Incident.

  Clicking a link takes you to the record so you can work on it. You get to
  list view by clicking the list icon (![list icon]()). For more information about list view, see [Use lists
  to find work to do](https://servicenow-prod.fluidtopics.net/BT3cuzOD~1MId~5Rc1GD_A "Use lists in workspace to see high-priority issues and which issues are assigned to you.").
* Chat inbox---Interact in real time with requesters using chat.Accepting a chat request
  automatically creates a record for you to record the work you do to solve the issue. You
  get to chats by clicking the agent inbox icon (![Inbox icon.]()). For more information about chatting with requesters, see [Getting work from chats](https://servicenow-prod.fluidtopics.net/QkouETp_E6uH6nwz~U90mA "Use the agent inbox to manage your incoming work items, such as chats, cases, incidents, and more.").

* Phone inbox---Interact in real time with requesters by phone.Accepting a phone call
  automatically creates a record for you to record the work you do to solve the issue. You
  answer and make phone calls by clicking the phone icon (![Phone icon]()). For more information about using phones in workspace, see [Get work by phone in
  workspace](https://servicenow-prod.fluidtopics.net/zxYwU~xkzGnqwSqiasX6pw "Use workspace to make inbound and outbound telephone calls if your instance is integrated with your telephony system.").

* Share a record---See a record another agent is working on so you can help.

{#finding-issues-to-work-on__ul_cp5_2lk_ckb}

## Next {#finding-issues-to-work-on__section_olf_2tz_hkb}

Learn how to [use the landing page to find work
to do](https://servicenow-prod.fluidtopics.net/gYuChrvSKtW98o3k9nkJcA "Use the landing page to get an overall view of work that needs to get done.").