---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Domain separation for Workspace records

# Domain separation for Workspace records {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Workspace supports standard domain separation. In a record, you can
safely create another record in the correct domain, change the domain that the record associates
with, and temporarily expand the domain scope of a record to a domain outside the record
session.

Workspace uses Cross-Tenant Intelligence to automatically handle the data,
metadata, business logic, and processing context for tenants that have access to additional
tenant data. Cross-tenant intelligence enables the following behavior when you create a
record.

* Records created from another record inherit the domain of the originating record.

* Records created with a UI action from a record carry over the domain of the originating
  record.

* Records created from a parent record, for example a related list, carry over the domain
  of the parent record.

{#domain-selection__ul_lcl_11z_qlb}

For more information on Cross-Tenant Intelligence in Domain Separation, see [What is Domain Separation?](https://www.servicenow.com/docs/access?context=bp-what-is-domain-separation&version=yokohama&pubname=yokohama-platform-security&ft:locale=en-US).

## Toggle domain scope of a record {#ariaid-title2}

Expand the domain scope of a record temporarily to a domain outside the record session. The record expands to include related lists and reference field queries. This enables you to create a main record that applies to issues
for more than one domain.

### Before you begin

You must first have permission to access the domain that you want to toggle.

Role required: domain_expand_scope user role

### Procedure

1. Navigate to AllWorkspace.
2. Select a record.
3. Click the overflow UI action icon (![Overflow UI action icon.]()) in the record and select Toggle Domain Scope.  
   You can now access related lists and reference field queries.  
   Note:  
   Domain scope doesn't toggle when the record is in the global domain or when your domain and the record domain match.
4. Click the overflow UI action icon (![Overflow UI action icon.]()) in the record and select Toggle Domain Scope to return the domain scope to the domain associated with the record.

## Create a record in a domain without a parent {#ariaid-title3}

Create a new record when the domain of the record is unknown and you have access to
multiple domains.

### Before you begin

Change a domain by modifying the selection of the caller or company on the form of
the record.

Role required: user

### Procedure

1. Navigate to AllWorkspaceNew record menu.
2. On the form, fill in the fields.  
   The company or caller selected associates the record with the corresponding
   domain.  
   Note:  
   Data available for auto-population is limited to the domains you have access to.
3. Click Next.

### Result

The new record includes data and rules specific to the domain.

*[\>]: and then