---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Disable keyboard shortcuts globally

# Disable keyboard shortcuts globally {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Keyboard shortcuts are enabled by default. You can disable all keyboard shortcuts globally or disable certain shortcuts using different user preferences.

## Before you begin

Role required: admin

For a list of available keyboard shortcuts, see [Core UI keyboard shortcuts](https://servicenow-prod.fluidtopics.net/kqWBGuWFWkxNPpv3dC8iAQ "You can use keyboard shortcuts to quickly perform common actions in the user interface.").

## Procedure

1. To disable all keyboard shortcuts globally for all users, navigate to AllUser AdministrationUser preferences.
   1. Search for the <kbd class="ph userinput">glide.ui.keyboard.shortcuts.enabled</kbd> user preference.
   2. Make sure the System check box is selected.
   3. Change the value to <kbd class="ph userinput">false</kbd>.
   4. Select Update.
   {#disable-keyboard-shortcuts-globally__substeps_odv_sht_yfb}
2. To disable a specific keyboard shortcut for all users, navigate to the list of user preferences and search for user preferences ending in <kbd class="ph userinput">enabled</kbd>.  
   For example, <kbd class="ph userinput">glide.ui.keyboard.shortcuts.&lt;shortcut_name&gt;.enabled</kbd>.
   1. Make sure the System check box is selected.
   2. Change the value to <kbd class="ph userinput">false</kbd>.
   3. Select Update.
   {#disable-keyboard-shortcuts-globally__substeps_sl1_13t_yfb}

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