---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Set up response templates in Configurable Workspace

# Set up response templates in Configurable Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable response templates in journal fields.

## Before you begin

Role required: admin

## Procedure

1. Navigate to <kbd class="ph userinput">sys_properties.list</kbd>.
2. Select glide.ui.enable_response_templates from the list or add glide.ui.enable_response_templates as a system property.  
   For instructions on adding a system property, see [Add a system property](https://www.servicenow.com/docs/access?context=t_AddAPropertyUsingSysPropsList&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).
3. Disable response templates by setting the Value field to false.  
   Note:  
   This system property is set to true and enabled by default.
4. Select Submit.