---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Set up collapsed content in email templates

# Set up collapsed content in email templates {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Collapse content in email templates by hiding it behind an ellipsis.

## Before you begin

Role required: email_client_admin

## Procedure

1. Navigate to AllEmail ClientEmail Client Templates.
2. Configure a new email template by selecting the New button in the Email Client Templates page.
3. Complete the fields with the template settings you want.
4. In the Body HTML field, add the content you want to display.
5. Collapse additional email content behind an ellipsis.  
   Note:  
   Since the ellipsis will only display at the end of the email, add collapsed content at the end of the email template body.
   1. In the Body HTML field, enter the opening tag <kbd class="ph userinput">&lt;div id:collapsible-content&gt;</kbd>.
   2. Add all content you want collapsed after the opening tag.
   3. Enter the closing tag <kbd class="ph userinput">&lt;div id:collapsible-content&gt;</kbd>.
   {#configure-collapsible-email-templates__substeps_htf_pp1_b2c}
6. Select Submit.

## Result

An email template is created with collapsed content hidden behind an ellipsis.  
Note:  
Once you expand collapsed content by selecting the ellipsis, it's not possible to collapse the content again.

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