---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Attach a document for a requester

# Attach a document for a requester {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Attach documents to a record to help requesters resolve issues. The attachment icon
displays a badge enabling you to see with a quick glance that a document is
attached.

## Before you begin

Role required: agent_workspace_user

## About this task

* There are two ways to attach files to a record.
  1. Browse for the file in the Agent Assist panel.
  2. Drag and drop the file into the record and select browse in the pop-up window.
  {#attach-document__ol_ad4_nql_hlb}
* Attachments support PDFs and most image files.
{#attach-document__ul_pj2_2ql_hlb}

## Procedure

1. Open a Workspace record in your instance.
2. Open an incident record.
3. In the Agent Assist panel, select the attachment icon (![Attachment icon]()).
4. Select a file from your local computer.
5. Select Upload.

## Result

The file appears in the Activity Pane, and the attachment icon ![Attachment icon with attachment]() displays a small dot indicating the record has an attachment.