---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Get work by phone in Workspace

# Get work by phone in Workspace {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use workspace to make inbound and outbound telephone calls if your instance is
integrated with your telephony system.

## Before you begin

Role required: workspace_user

## About this task

You can do the following with the Workspace phone:

* Make an outgoing call
* Receive an incoming call
* Transfer a call to another user within the system
* Place a call on hold or on mute
* Set your availability status
{#answer-call-agent-workspace__ul_h2c_r4l_ycb}

## Procedure

1. Do one of the following.

   | Option | Description |
   | Click the phone icon in the main navigation bar. | Enter the phone number in the Number field and click Call. |
   | Click the phone icon next to the Contact or Consumer fields on the form. | For your contacts who may have multiple phone numbers: * If only one phone field is populated, a call is placed to that number. * If you see a dialog box that displays more than one number, click the number that you want and then close the dialog box. {#answer-call-agent-workspace__ul_dlh_5zc_bx} |
   |-|-|

   {#answer-call-agent-workspace__choicetable_jqk_nzc_bx}
2. Click End to end the call.