---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Add response templates with a keyboard shortcut

# Add response templates with a keyboard shortcut {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use a keyboard shortcut to insert common responses into your emails with response templates.

## Before you begin

Role required: email_composer

## Procedure

1. Open a record.
2. Open the mini email composer or the full email composer.  
   * Open the mini email composer by selecting the Email tab under the Compose panel.
   * Open the full email composer by selecting the More Actions icon (![More actions icon]()) and Compose Email.
   {#add-response-templates-shortcut__ul_kwl_mbd_gdc}
3. Enter <kbd class="ph userinput">/r</kbd> into the email body.  
   A list of response templates appears.

4. Enter a keyword after <kbd class="ph userinput">/r</kbd> to search for the response template you need.
5. Add a response template to your email by selecting it.