---
sourceDocument: Yokohama ServiceNow AI Platform user interface
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/platform-user-interface

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama ServiceNow AI Platform user interface

ft:clusterId :

    - platux

bundleId :

    - platux

workflow :

    - Platform


---

# Send an article to a requester

# Send an article to a requester {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use Agent Assist to send articles to
requesters to solve their issues.

## Before you begin

Role required: agent_workspace_user

## About this task

Agent Assist search results can
include links to knowledge articles that you can send to a requester.

## Procedure

1. Open a Workspace record in your instance.
2. Open an incident record from the list view.
3. In the Agent Assist panel, search for an article.
4. Select the menu icon (![more actions icon]())Add link in email.

*[\>]: and then