---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# View order case details

# View order case details {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View the list of order cases and their state from the Business Portal.

## Before you begin

Role required: sn_customerservice.customer

## Procedure

1. Log in to the Business Portal.
2. Select RequestsView submitted requestsView cases \& tasks.
3. Select My Order Cases from the Categories menu to view order cases.
4. Select a case to view its state and other details.  
   {#view-order-case__table_ykt_f1s_1fc__entry__2}

   | State | Description |
   |-|-|
   | New | A new order case that is submitted. |
   | Draft | The order case that has not yet been submitted. Order case lines in the Draft state can still be modified. |
   | Work in Progress | The order case is being handled by the sales agent. |
   [Table 1. Order case states]

   {#view-order-case__table_ykt_f1s_1fc}

*[\>]: and then