---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Using Partner Relationship Management

# Using Partner Relationship Management {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install the Partner Relationship Management plugin (com.snc.partner_relationship_management) to enable admins and channel partners to use the self-service Partner portal.  
As an Enterprise Partner Relationship manager or a channel partner you can use the Partner Portal to do any of the following tasks.

* Get a 360° view of the Partner portal.
* Add and manage staff members.
* Submit an inquiry to connect with the enterprise.
* Access knowledge base articles and engage with the community.
{#using-partner-relationship-management__ul_x2d_zxq_bfc}

## Partner Portal {#using-partner-relationship-management__section_sjx_lyq_bfc}

From the Partner Portal, you can use and access the following features.
{#using-partner-relationship-management__table_s1t_hjx_1fc__entry__2}

| Task | Description |
|-|-|
| Support | Channel partners can perform the following actions through the Support feature. * View and track cases. * Raise an inquiry and connect with the enterprise. * Register external staff members into a partner organization. * Move internal staff members within different partner organizations. {#using-partner-relationship-management__ul_orx_sbr_bfc} To learn more about registering a case, see [Raise an inquiry on Partner Portal](https://servicenow-prod.fluidtopics.net/w6Ao_nilejpHwwZwy435tA "Raise a query or concern with the enterprise on the Partner Portal."). To learn more about registering staff members, see [Register a member on Partner portal](https://servicenow-prod.fluidtopics.net/kMo794~Npl2CIJzOhRbNfA "Register a new partner member or transfer existing staff within a partner organization."). |
| Knowledge | Select Knowledge on the header to view the kb_home page. You can search the knowledge base or view a list of top-rated or most viewed knowledge base articles. |
| Cases | Provides access to all cases and quick links to open cases that require action. |
| Tours | View a tour for additional guidance on how the Partner Portal works. Your administrator determines whether tours appear on pages. |
| Profile menu | Select your profile picture to view your profile or log out of the Partner portal. |
| Search | Search for support articles and other requests. Enter a search word or term and select Search to view the results. |
| Browse Support | Report an issue or request a service. |
| View Articles | Explore the knowledge base to access information that you require. |
| My Partner Organizations | View a list of all the partner organizations associated with the channel partner. You can export the partner details into PDF, Excel, or CSV formats. To learn more about partner organizations, see [Channel partner table fields](https://servicenow-prod.fluidtopics.net/EMYGJs9ZZHFLJGCvkxmAew "Use the fields on the channel partner [sn_prm_channel_partner] table to manage and store information related to channel partners."). |
| Featured Articles | View featured community content. |
| Most Viewed Articles | View a list of the most viewed articles on the community. |
[Table 1. Partner portal home page for logged-in users]

{#using-partner-relationship-management__table_s1t_hjx_1fc}
**Related tasks**   

* [Raise an inquiry on Partner Portal](https://servicenow-prod.fluidtopics.net/w6Ao_nilejpHwwZwy435tA "Raise a query or concern with the enterprise on the Partner Portal.")
* [Register a member on Partner portal](https://servicenow-prod.fluidtopics.net/kMo794~Npl2CIJzOhRbNfA "Register a new partner member or transfer existing staff within a partner organization.")