---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Approve a product or service order in Order Management

# Approve a product or service order in Order Management {#ariaid-title1}

Release version: Yokohama  
Updated March 21, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
When an order is submitted, the next step is to review the order and approve it. Approved orders are ready to begin the fulfillment process in Order Management.

## Before you begin

Role required: sn_ind_tmt_orm.order_approver

## Procedure

1. In the Configurable Workspace, select the List ![]() view.
2. Navigate to Customer OrdersAll.
3. Select the order that you want to review and approve.  
   Orders ready for approval are in a Submitted state.
4. Review the order line items and select an option.  

{#som-om-approve-product-order__table_jxs_nzx_hbc__entry__2}

| Options | Description |
|-|-|
| Approve | Approve the order. The order is updated to In progress state while it is being validated, before it enters fulfillment. |
| Reject | Reject the order. The order state changes to Rejected. Rejected orders are made available to order agents to make changes and updates. |
| Reprice | Recalculate prices when updates are made to the order line items. |
| New | Add a new order line to the existing order. |
| Revise item | Make changes to selected order line items. |
| Delete | Delete selected order line items. The line items are deleted and the prices are recalculated. |
[Table 1. Options in Order Line Items page]

{#som-om-approve-product-order__table_jxs_nzx_hbc}

5. Select Approve.  
   The order is approved and the order state changes to In progress.

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