---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Return Merchandise Authorization Case Management

# Return Merchandise Authorization Case Management {#ariaid-title1}

Release version: Yokohama  
Updated June 18, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topic provides additional information about lists and forms that you can use to configure Return Merchandise Authorization (RMA) Case Management.
* **[Return Merchandise Authorization case table fields](https://servicenow-prod.fluidtopics.net/Yw4DHVb9BTwgItY_3gHtfQ)**   
  Information about Return Merchandise Authorization (RMA) case table fields.
* **[Return Merchandise Authorization case line table fields](https://servicenow-prod.fluidtopics.net/VUdHukIQ8NKw~boesPepfA)**   
  Information about Return Merchandise Authorization (RMA) case line table fields.
* **[Return Merchandise Authorization roles](https://servicenow-prod.fluidtopics.net/o27DroWudMh0GfSyxj35TA)**   
  Information about Return Merchandise Authorization (RMA) roles.