---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Return Merchandise Authorization case line table fields

# Return Merchandise Authorization case line table fields {#ariaid-title1}

Release version: Yokohama  
Updated June 18, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Information about Return Merchandise Authorization (RMA) case line table fields.
{#return-merchandise-authorization-case-line-table-fields__table_mpx_fnx_rfc__entry__3}

| Field | Type | Description |
|-|-|-|
| Original quantity \[original_quantity\] | integer | Original quantity of the purchased item. |
| Defective quantity \[defective_quantity\] | integer | Quantity of defective items. |
| Approved quantity \[approved_quantity\] | integer | Quantity of items approved for RMA. |
| Customer expected resolution \[customer_expected_resolution\] | integer | Customer's preferred resolution. Options are: * Repair * Replacement * Refund {#return-merchandise-authorization-case-line-table-fields__ul_tmj_1ys_xfc} |
| Proposed resolution \[proposed_resolution\] | integer | Proposed resolution by the seller. Options are: * Return * Replacement * Refund * Reject {#return-merchandise-authorization-case-line-table-fields__ul_nsg_zxs_xfc}. |
| Repair type \[repair_type\] | integer | Location of repair. Options are: * Onsite * Off-site {#return-merchandise-authorization-case-line-table-fields__ul_xw5_bys_xfc} |
[Table 1. RMA case line table fieldsList of fields on the rma case line table. This table extends the case line table. It defines and manages RMA Case Lines.]

{#return-merchandise-authorization-case-line-table-fields__table_mpx_fnx_rfc}