---
sourceDocument: Yokohama Sales Customer Relationship Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/order-management

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Sales Customer Relationship Management

ft:clusterId :

    - omgmt

bundleId :

    - omgmt

workflow :

    - Customer and Industry


---

# Raise an inquiry on Partner Portal

# Raise an inquiry on Partner Portal {#ariaid-title1}

Release version: Yokohama  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Raise a query or concern with the enterprise on the Partner Portal.

## Before you begin

Role required: sn_prm.enterprise_partner_rel_manager, sn_prm.external_partner_manager or sn_prm.external_partner_ associate

## Procedure

1. Navigate to the Partner portal.
2. From the portal header, select Support.
3. From the Categories list view, select Support.
4. Select General Inquiry.
5. On the form, fill in the fields.  
   To learn more about the fields on the inquiry form and their descriptions, see [General Inquiry form](https://servicenow-prod.fluidtopics.net/GVcL0HpGAZZ3XfRoztHM3g "Use the general inquiry form on the Partner portal to raise queries and get in touch with the enterprise.").
6. Select Submit.
**Related concepts**   

* [Using Partner Relationship Management](https://servicenow-prod.fluidtopics.net/umPU_Cc5xXP4ZZ~BMm3agg "Install the Partner Relationship Management plugin (com.snc.partner_relationship_management) to enable admins and channel partners to use the self-service Partner portal.")  
**Related tasks**   

* [Register a member on Partner portal](https://servicenow-prod.fluidtopics.net/kMo794~Npl2CIJzOhRbNfA "Register a new partner member or transfer existing staff within a partner organization.")