---
sourceDocument: Yokohama Operational Technology Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/operational-technology

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Operational Technology Management

ft:clusterId :

    - optm

bundleId :

    - optm

workflow :

    - Technology


---

# Recommended Actions

# Recommended Actions for Operational Technology Service Management (OTSM) overview {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Recommended Actions for Operational Technology Service Management (OTSM) includes the following context components used to configure Recommended Actions for various records in the Industrial Workspace, including Operational Technology (OT) incidents.

## Contexts in Recommended Actions for OTSM {#recommended-actions-for-otsm-overview__section_tnk_rs4_ldc}

 A context enables you to see recommendations for a specific type of record when certain rules are met. These recommendations can help you by suggesting actions to take based on the record context.  For more information, see .  
The OTSM context ships the OT incident context described in the following table.{#recommended-actions-for-otsm-overview__table_atc_nfp_ldc__entry__2}

| Context | Description |
|-|-|
| OT incident context | This shows all valid recommendations on OT incidents based on the active recommendations in the Industrial Workspace. |
[Table 1. Contexts description]

{#recommended-actions-for-otsm-overview__table_atc_nfp_ldc}  
Note:  
To create a context, see .

## Search result mappings {#recommended-actions-for-otsm-overview__section_h1n_zs4_ldc}

The search result mappings appear in AI search results for OT incident records in the Industrial Workspace.

The OTSM context includes the following search result mappings based on context type:

OT incident: Knowledge \[kb_knowledge\], OT Incident \[sn_ot_incident\]

## Search Application Configuration {#recommended-actions-for-otsm-overview__section_spw_1t4_ldc}

The OTSM context includes the \[AIS\] Recommended Actions for OTSM Search Config. This application supports the AI search for various records in the Industrial Workspace, including OT incidents.