Operational Technology

  • Release version: Yokohama
  • Updated November 20, 2025
  • 2 minutes to read
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    Summary of Operational Technology

    ServiceNow® for Operational Technology enables organizations to enhance operational efficiency, productivity, and uptime in manufacturing settings through digital workflows. This solution offers a comprehensive view of operational technology systems, making it easier to secure, monitor, and manage these systems effectively.

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    Key Features

    • Improved Visibility: Gain a complete and contextual overview of operational technology systems to ensure they remain secure and operational.
    • Digital Workflows: Integrate operational technology systems with production processes and digital workflows.
    • Vulnerability Management: Assess, prioritize, and respond to events and threats from a centralized view.
    • Workforce Enablement: Utilize low-code and no-code applications for collaborative monitoring, troubleshooting, and situational analysis.

    Key Outcomes

    By implementing ServiceNow Operational Technology Management, organizations can maximize uptime, improve operational resilience, and enable more effective management of production impacts. This leads to a safer, more secure, and streamlined operational environment.

    Next Steps

    To get started, explore features through DemoNow and refer to configuration guides for setting up various components of the Operational Technology Management solution.

    Use ServiceNow® for Operational Technology to help your organization streamline operations, boost productivity, and maximize your Operational Technology uptime on the production floor through digital workflows.

    Operational Technology overview

    Watch an overview about Operational Technology and the ServiceNow Operational Technology Management solution.

    Figure 1. Benefits in Operational Technology, Core Operations, and empowering Factory Workers
    Overview explanation of benefits in Operational Technology, Core Operations, and empowering factory workers.

    Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management

    Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure, monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats.

    Figure 2. Equipment model dependency view
    Equipment mpdel dependency view
    By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster.
    Note:
    The Operational Technology Management solution isn't supported on Now Mobile®.
    Improve visibilityImprove visibility Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running.
    Digital workflowsDigital workflows Connect your Operational Technology systems to production processes and digital workflows.
    Vulnerability managementVulnerability management See everything in one place, so that you can assess, prioritize, and respond to events and threats.

    Equip your workforce

    Build low-code and no-code applications so that your employees can do collaborative monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis.

    See the solution brief for details.

    Get started

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