--- sourceDocument: Yokohama Operational Technology Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/operational-technology Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # Operational Technology # Operational Technology {#ariaid-title1} Release version: Yokohama Updated November 20, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology ServiceNow® for Operational Technology is designed to help industrial organizations streamline operations, increase productivity, and maximize uptime on the production floor through digital workflows. This solution provides a comprehensive and contextual view of Operational Technology (OT) systems, enabling organizations to maintain security, connectivity, and operational resilience. Show full answer Show less By leveraging a digital map of industrial operations, systems, and their dependencies, your organization can quickly assess and manage potential production impacts, improving visibility and response times. ## Key Features * **Improved Visibility:** Gain a complete view of OT systems to maintain security and operational continuity. * **Digital Workflows:** Connect OT systems directly to production processes and workflows, enhancing integration and efficiency. * **Vulnerability Management:** Centralize event and threat data to assess, prioritize, and respond effectively. * **Workforce Enablement:** Build low-code and no-code applications that empower employees with tools for collaborative monitoring, troubleshooting, problem-solving, and situational analysis. ## Practical Application and Configuration The solution includes several configurable modules such as Operational Technology Manager, Industrial Process Manager, Vulnerability Response, Incident Management, Change Management, Knowledge Management, Request Management, and Recommended Actions for OT Service Management (OTSM). These modules integrate with Common Service Data Model (CSDM) tables, providing a standardized data framework for managing OT assets and processes. The solution supports robust operational workflows but is not available on the Now Mobile® platform. ## Benefits for ServiceNow Customers * Maximize OT uptime and operational resilience by gaining full visibility and control over OT environments. * Reduce reliance on manual processes and legacy systems through digital transformation of OT operations. * Enable proactive vulnerability and incident management to protect critical production systems. * Empower factory workers with user-friendly, low-code tools for enhanced collaboration and problem resolution. ServiceNow customers can explore demonstration videos and detailed configuration guides to quickly implement and optimize the Operational Technology Management solution within their industrial environments. Use ServiceNow® for Operational Technology to help your organization streamline operations, boost productivity, and maximize your Operational Technology uptime on the production floor through digital workflows. ## Operational Technology overview {#operational-technology-overview__section_nwm_4hq_tbc} Watch an overview about Operational Technology and the ServiceNow Operational Technology Management solution. Figure 1. Benefits in Operational Technology, Core Operations, and empowering Factory Workers ## Maximize your uptime and build operational resilience with ServiceNow Operational Technology Management {#operational-technology-overview__section_f2k_33h_m5b} Before industry Operational Technology, manufacturers depended on manual processes and legacy knowledge to maintain their environments. They found it challenging to get a complete view of their environments and to secure, monitor, and manage it all. With the ServiceNow Operational Technology Management solution, your industrial organization can now get a complete and contextual view of your operational technology systems. With this view, you can keep your systems secure, running, and connected to production processes and digital workflows. You can also enable your organization to assess, prioritize, and respond to events and threats. Figure 2. Equipment model dependency view By using a digital map, your organization can gain greater visibility of the industrial operations processes, systems, and relationships. With this map, you can manage and assess your potential production impacts easier and faster. Note: The Operational Technology Management solution isn't supported on Now Mobile®. |-|-| | Improve visibility![Improve visibility]() | Get a complete and contextual view of your Operational Technology systems, so that you can keep your systems secure and running. | | Digital workflows![Digital workflows]() | Connect your Operational Technology systems to production processes and digital workflows. | | Vulnerability management![Vulnerability management]() | See everything in one place, so that you can assess, prioritize, and respond to events and threats. | [ ] {#operational-technology-overview__table_qlr_hjh_m5b} ## Equip your workforce {#operational-technology-overview__section_uqg_1lh_m5b} Build low-code and no-code applications so that your employees can do collaborative monitoring, extended troubleshooting, problem-solving, and in-depth situational analysis. See the [solution brief](https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/resource-center/data-sheet/ds-connected-workforce.pdf) for details. ## Get started {#operational-technology-overview__section_cwt_clh_m5b} * Watch features demonstrated via [DemoNow](https://www.servicenow.com/lpdem/demonow.html). * For information on how to request and set up Operational Technology, see * [Configuring the Operational Technology Manager](https://servicenow-prod.fluidtopics.net/gFzM_H1L4uSTk5GBO9wTrA "Configure the Operational Technology Manager application so that you can create the data foundation for the ServiceNow Operational Technology solution.") * [Configuring Operational Technology (OT) Manager Foundation](https://servicenow-prod.fluidtopics.net/aV8inz~bmzrtuxbN6dxMZA "Configure the features and agentic workflows available for Operational Technology (OT) Manager Foundation.") * [Configuring the Industrial Process Manager](https://servicenow-prod.fluidtopics.net/zolv3qPet0EHrBxBfz~gUw "Configure the Industrial Process Manager application so that you can create the Equipment Model data foundation that is required for the ServiceNow Operational Technology solution.") * [Configuring Operational Technology Vulnerability Response](https://servicenow-prod.fluidtopics.net/zCbb8j82wbtw~dgiMl0T4Q "Configure Operational Technology (OT) assignment rules, remediation targets, risk calculators, and risk rollup calculation then configure integrations to create vulnerable item records.") * [Configuring Operational Technology Incident Management](https://servicenow-prod.fluidtopics.net/MC025M3P7m2GCpP79YvJ9w "Configure the Operational Technology Incident Management application so that you can create the data foundation for the ServiceNow Operational Technology solution.") * [Configuring Operational Technology Change Management](https://servicenow-prod.fluidtopics.net/welT5WwHmcMUu4ULsb_yjg "Configure the Operational Technology Change Management application so that you can create the data foundation for the ServiceNow Operational Technology (OT) solution.") * [Configuring Operational Technology Knowledge Management](https://servicenow-prod.fluidtopics.net/okLV9Osbx29ra9Kug0WazQ "Configure Operational Technology Knowledge Management so that you can create the data foundation for the Operational Technology (OT) solution.") * [Configuring Operational Technology Request Management](https://servicenow-prod.fluidtopics.net/RmvKuq3B68uFvMX8b2P0hA "Configure Operational Technology Request Management so that you can create the data foundation for the Operational Technology (OT) solution.") * [Configuring Recommended Actions for Operational Technology Service Management (OTSM)](https://servicenow-prod.fluidtopics.net/_t9DBvwZkvZ2QWkl82aBaw "Enable a user working on the relevant recommendations provided by Recommended Actions for Operational Technology Service Management (OTSM)") {#operational-technology-overview__ul_mwv_sqt_1rb} * For more information about how Operational Technology manages and uses Common Service Data Model tables, see [Operational Technology and CSDM tables](https://servicenow-prod.fluidtopics.net/F9Nclg1j~ZamueKA5mpB8w "Operational Technology manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Operational Technology."). * For more information about the latest releases for Operational Technology, see ServiceNow Store - Operational Technology release notes. {#operational-technology-overview__ul_f1d_2lh_m5b} ## Applications {#operational-technology-overview__section_w44_glh_m5b} * [Operational Technology Manager](https://servicenow-prod.fluidtopics.net/QN5FzvouYsVgzBRphHtBAw "The Operational Technology Manager application creates the foundational data and relationships that enable your organization to use the ServiceNow Operational Technology solution. Operational Technology Manager supports the use of the Configuration Management Database (CMDB), Service Graph Connectors, and Discovery applications in the ServiceNow AI Platform.") * [Operational Technology (OT) Manager Foundation](https://servicenow-prod.fluidtopics.net/KsNvzDrFNIyV9BJRLsrdaw "Use the Operational Technology (OT) Manager Foundation application to help streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data.") * [Industrial Process Manager](https://servicenow-prod.fluidtopics.net/E9Leo6bF5qXbmv8vqwBaGw "Use the Industrial Process Manager application to create the ISA-95 Equipment Model data foundation that is required for the ServiceNow Operational Technology solution. The Industrial Process Manager enables you to create your own version of the equipment models in each of your sites.") * [Operational Technology Vulnerability Response](https://servicenow-prod.fluidtopics.net/8NGyFEYKqApHPu_nMryveg "Operational Technology Vulnerability Response enables effective prioritization and remediation of OT device vulnerabilities at the site level. By leveraging the CMDB relationships of OT devices, vulnerable devices or items can be prioritized based on the criticality of the production process they automate.") * [Operational Technology Incident Management](https://servicenow-prod.fluidtopics.net/4XqPWObGTt184AKNMrfVzg "Operational Technology Incident Management enables manufacturers to manage OT device incidents from open to closure.") * [Operational Technology Change Management](https://servicenow-prod.fluidtopics.net/oR7pNBBUUBRSNSjpPg01AA "The ServiceNow Operational Technology Change Management application enables your organization to implement changes to Operational Technology (OT) devices and production processes.") * [Operational Technology Knowledge Management](https://servicenow-prod.fluidtopics.net/v47FklnM7~TBdfEaF9FL_Q "ServiceNow Operational Technology Knowledge Management can help you collect, organize, and share knowledge about your Operational Technology (OT) system, its devices, and the resolved incidents within your organization.") * [Operational Technology Request Management](https://servicenow-prod.fluidtopics.net/WD0uPtN__N882HNdrWa9pw "Operational Technology Request Management lets you request catalog items and fulfill them based on the defined flows.") * [Recommended Actions for Operational Technology Service Management (OTSM)](https://servicenow-prod.fluidtopics.net/tsyvADzSH2yEaZJCuCOmKA "Recommended Actions for Operational Technology Service Management (OTSM) allows you to set up and apply real-time actionable recommendations for speeding up the triaging process and resolving issues quickly across various records in the Industrial Workspace including Operational Technology (OT) incidents.") * [Industrial Workspace for Operational Technology](https://servicenow-prod.fluidtopics.net/6yTJ6uPCiQ~x8cVjImNLDg "The Industrial Workspace is a user interface that provides Operational Technology (OT) users with the tools they need to manage their OT data.") * Service Management: [IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * Security: [Vulnerability Response](https://www.servicenow.com/docs/access?context=vuln-landing-page&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * Visibility: [IT Operations Management](https://www.servicenow.com/docs/access?context=r_ITOMApplications&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) {#operational-technology-overview__ul_evf_3lh_m5b}