--- sourceDocument: Yokohama Operational Technology Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/operational-technology Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Operational Technology Management ft:clusterId : - optm bundleId : - optm workflow : - Technology --- # Operational Technology (OT) Manager Foundation # Operational Technology (OT) Manager Foundation {#ariaid-title1} Release version: Yokohama Updated November 7, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Operational Technology (OT) Manager Foundation The Operational Technology (OT) Manager Foundation application is designed to streamline processes within the Industrial Workspace by managing Operational Technology (OT) device data efficiently. It integrates generative AI capabilities and agentic workflows to enhance OT data handling and operational workflows. Show full answer Show less ## Key Features * **Generative AI Capabilities:** Utilizes AI-driven tools to support and automate OT-related processes. * **Agentic Workflows:** Supports automated workflows powered by the OT Manager AI agent collection for improved operational efficiency. * **Configurable Application:** Allows customization to align with your specific OT management needs within the ServiceNow platform. ## Important Considerations * AI model availability varies by region, data center environment, and regulatory restrictions, including limitations for in-country SKUs, FedRAMP, NSC DOD IL5, Australia IRAP-Protected environments, and Regulated Markets. * Keep informed about model provider availability and feature updates through ServiceNow's knowledge base articles and release notes. ## AI Limitations and Responsible Use This application leverages AI and machine learning, which can produce predictions that may not always be accurate or complete. Customers are responsible for validating AI outputs, exercising human oversight, and avoiding sole reliance on AI for critical or high-impact decisions, especially in sensitive sectors such as healthcare, finance, legal, employment, security, or infrastructure. Users must comply with ServiceNow's AI Acceptable Use Policy and continuously monitor for policy updates. ## Data Processing and Privacy Data used by this application may be transferred from your ServiceNow instance to centralized ServiceNow environments or third-party cloud providers, such as Microsoft Azure, potentially located in different regions. Data handling complies with ServiceNow's internal policies and CORE Compliance Portal standards. ServiceNow collects inputs, outputs, and edits generated by the application to enhance AI models and products. Incident data and chat transcripts related to specific AI assists are also collected. Customers have the option to opt out of future data collection to maintain privacy preferences. ## Support and Troubleshooting * Access ServiceNow Community forums focused on AI and Intelligence for peer support. * Search the Known Error Portal for documented issues and solutions. * Contact ServiceNow Customer Service and Support for direct assistance. Use the Operational Technology (OT) Manager Foundation application to help streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. ## Get started {#now-assist-for-otm-landing__section_hht_hgl_5yb} |-|-|-| | [ExploreLearn more about OT Manager Foundation](https://servicenow-prod.fluidtopics.net/qJsOgpM206QCVdTHn0s2JQ "The Operational Technology (OT) Manager Foundation plugin uses generative AI to help streamline processes in the Industrial Workspace related to your Operational Technology (OT) device data. You can search for OT devices with the OT Configuration Management Database (CMDB) search feature and use an agentic workflow to automate the OT device import process.") | [Configure](https://servicenow-prod.fluidtopics.net/aV8inz~bmzrtuxbN6dxMZA "Configure the features and agentic workflows available for Operational Technology (OT) Manager Foundation.") [Configure the OT Manager Foundation application to get started](https://servicenow-prod.fluidtopics.net/aV8inz~bmzrtuxbN6dxMZA "Configure the features and agentic workflows available for Operational Technology (OT) Manager Foundation.") | [UseUse generative AI capabilities offered by OT Manager Foundation](https://servicenow-prod.fluidtopics.net/PXjS7jKRKxCtu~s5d2zakA "You can search for Operational Technology (OT) configuration items (CIs) and OT device information using the OT Manager Foundation application.") | | | [Use the OTM AI agent collection](https://servicenow-prod.fluidtopics.net/pdX_cTYj4dA4kxltVMyBSA "Use the Operational Technology Manager (OTM) AI agent within an agentic workflow to complete tasks autonomously.") [Use agentic workflows for OT Manager Foundation](https://servicenow-prod.fluidtopics.net/pdX_cTYj4dA4kxltVMyBSA "Use the Operational Technology Manager (OTM) AI agent within an agentic workflow to complete tasks autonomously.") | | [ ] {#now-assist-for-otm-landing__table_iht_hgl_5yb} Important: * Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the [KB1584492](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1584492) article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.{#now-assist-for-otm-landing__na-in-country-notice} * Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-restricted-envs-notice} * Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.{#now-assist-for-otm-landing__na-standalone-language-notice} * Some AI products and skills are not available in Regulated Markets. For more information, see [KB2593939: Regulated Markets AI Products/Skills Not Available](https://support.servicenow.com/kb?id=kb_article_view&sys_kb_id=e8d7cc82475aba90b7832920326d4362). Be sure to check for availability updates in future releases. {#now-assist-for-otm-landing__ul_j3b_4vd_wcc} ## Troubleshoot and get help {#now-assist-for-otm-landing__section_nht_hgl_5yb} * [ServiceNow Community on AI and Intelligence](https://www.servicenow.com/community/ai-intelligence-articles/tkb-p/ai-platform-kb) * [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477) * [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case) {#now-assist-for-otm-landing__ul_oht_hgl_5yb} ## AI limitations {#now-assist-for-otm-landing__section_w4v_wxm_xyb} This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-for-otm-landing__p_kv2_nfg_h1c} ## Data processing {#now-assist-for-otm-landing__section_x4v_wxm_xyb} This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-for-otm-landing__p_lv2_nfg_h1c} ## Data collection {#now-assist-for-otm-landing__section_y4v_wxm_xyb} ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect incident data (for Incident Assist and Knowledge Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US). For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=yokohama&pubname=yokohama-intelligent-experiences&ft:locale=en-US).