---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Repair claims

# Repair claims {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
In the Repair claims workflow, the
customer approaches
the dealer with issues related to one or more products.
The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.
Figure 1. Repair claim workflow {#mco-warranty-clms__table_ldp_44d_5fc__entry__2}

| Entity | Description |
|-|-|
| Initiate claim | Dealer initiates the warranty or recall claim. |
| Search serial number | Dealer can search the claim details based on the serial number. |
| Enter claim job details | Dealer enters the job details in the dealer portal. |
| Enter parts and labor code | Dealer enters the labor code and parts in the dealer portal. |
| Submit claim | Dealer submits the claims request to the OEM. |
| Review claim | OEM reviews the claims request submitted by the dealer. |
| Approve claim | OEM reviews the claims and either approves, rejects, partially approves, or send backs the claim. |
| Generate expense line | Claims agent process the expense line and is generated only for approved or partially approved claims. |
[Table 1. Repair claim workflow entities]

{#mco-warranty-clms__table_ldp_44d_5fc}
**Related concepts**   

* [Repair claims](https://servicenow-prod.fluidtopics.net/gas7ATOfks7nMvZhMbadsQ "In the Repair claims workflow, the customer approaches the dealer with issues related to one or more products. The dealer diagnoses and fixes the issue​ and raises the reimbursement for the repair work performed.")
* [Repair claim](https://servicenow-prod.fluidtopics.net/vjBibCnHVtYPBFSGT_Ywog "The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.")  
**Related tasks**   

* [Submit a repair claim for warranty](https://servicenow-prod.fluidtopics.net/oDXh9Wrkk_uNfW7qPUf3wg "Create a warranty claim and submit it for approval.")
* [Submit a repair claim for recall](https://servicenow-prod.fluidtopics.net/bKoL74RQqUUHLGjTc6B66A "Create a recall claim and submit it for approval.")