---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Customer Service Management for MCO

# Customer Service Management for MCO {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Agents and managers can use Customer Service Management application to create cases for customers, route cases to agents with the required skills and availability, manage customer information and case activity, and connect with
other applications and departments to assist with case resolution.

To learn how to use the Customer Service Management, see [Using Customer Service Management](https://www.servicenow.com/docs/access?context=using-csm&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US).