---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Send back a claim

# Send back a claim {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an OEM claims agent,
send back the claims request to the dealer for additional information.

## Before you begin

Role required: admin

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsRepair.  
   Note:  
   To learn how to create and navigate to the Review \& approve form, see [Create repair claim](https://servicenow-prod.fluidtopics.net/9ek_V0M5u5Xhe4XVOvqJ_g "Create a repair claim for the products under warranty or recall.").
2. Select Review \& approve from Activities.
3. From the drop-down list, select Send back.  
   Note:  
   The Repair claim is sent back to the dealer to update the information on the claim form.
4. Select Submit.
5. Enter Comment and Confirm.

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