---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Recall campaign

# Recall campaign {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A recall process is a structured procedure launched by
Original Equipment Manufacturers
(OEM)
to fix defects or issues in their manufactured products that
are sold to the
customers. Dealers can submit repair claims for work performed as part of recall campaigns, while OEM assessors benefit from a playbook-guided
experience that simplifies and standardizes claim resolution.
Figure 1. Recall campaign workflow {#mco-rcl-clms__table_uvj_znd_5fc__entry__2}

| Entity | Description |
|-|-|
| Create recall campaign | Recall manager creates the recall campaign. |
| Corrective action and charges | Dealer enters the parts and software asset details for which the claim is raised. |
| Add impacted | Recall manager adds the assets that are impacted for the recall campaign. |
| Create campaign phases | Recall manager creates the campaign phases based on the location or the dealer. |
| Select dealers included | OEM selects the dealers who are impacted by the recall campaign. |
| Publish campaign to dealers | Recall phase owners sends the campaigns to the dealers. |
| View recall campaign details | Dealers can view the recall campaign details created by recall manager. |
| Submit recall claims | Dealer submits the recall claims. |
| Close campaigns | Recall manager closes the recall campaigns. |
[Table 1. Recall campaign workflow entities]

{#mco-rcl-clms__table_uvj_znd_5fc}
**Related concepts**   

* [Recall campaign data model](https://servicenow-prod.fluidtopics.net/~J0fFEz_HcFFmVoizoqk3w "The recall campaign framework enables you to initiate the reimbursement claim request from the OEM for the recalled products.")