---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Look up by serial number

# Look
up an asset or claim by its
serial number {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Look
up the serial
number of the asset or
claims details in the dealer portal. View the item for recall and sales promotion claims.

## Before you begin

Role required: dealer service advisor

## Procedure

1. Navigate to Dealer PortalLookup by serial number.
2. Enter the serial number.
3. Select Search.  
   The page displays the claim details of that particular serial number. It includes Submitted claims, Active recalls, and Details.
4. View the relevant details.
   * To view the claims submitted for that product or asset, select Submitted claims.
   * To view if any recall is performed on the asset or product, select Active recalls.
   * To view the install base form view, select Details.
   {#mco-lookup__choices_kql_nfw_zfc}

*[\>]: and then