---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Installing Customer Service Management for MCO

# Installing Customer Service Management for MCO {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up and install your Customer Service Management environment with data models, customer data, product data, user management, and
case management tools to go live.
{#mco-install-cust-ser-mgmt__table_ezh_vdw_vfc__entry__2}

| Tasks | Description |
|-|-|
| [Create an internal business location](https://www.servicenow.com/docs/access?context=create-internal-business-location&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | Create an internal business location to enable users and consumers to create accounts, contacts, consumers, and households. |
| [Add staff members to an internal business location](https://www.servicenow.com/docs/access?context=add-user-internal-bus-location&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | Add users as staff members to an internal business location to support accounts, contacts, consumers, and households. |
| [Assign responsibilities](https://www.servicenow.com/docs/access?context=csm-assign-responsibilities&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) | Assign responsibilities to a service organization (SO) member. |
| [Assign roles](https://servicenow-prod.fluidtopics.net/1bu5b77N86RIaZaJLW1rPg "Assign roles to control access to features, capabilities, and data in the Manufacturing Commercial Operations Core application.") | Assign roles to internal and external users to facilitate proper access to service organizations, business locations, and households. |
[Table 1. Basic setup]

{#mco-install-cust-ser-mgmt__table_ezh_vdw_vfc}

To set up the Customer Service Management environment, see [Set up your environment](https://www.servicenow.com/docs/access?context=set-up-your-environment&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US).