---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Entitlement form

# Entitlement form {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Entitlement form enables you to add the details to create account, consumer, or product.
{#mco-entitlement-form__table_fyv_dtr_bs__entry__2}

| Field | Definition |
|-|-|
| Name | The nName of the entitlement. |
| Product | The p\<roduct model that is associated with this entitlement. |
| Account | The nName of the account that is associated with this entitlement. |
| Consumer | NThe name of the consumer that is associated with this entitlement. |
| Contract | The cContract number that is associated with this entitlement. |
| Asset | The aAsset tag number or the serial number of the asset that is associated with this entitlement. |
| Active | Check this boxOption to enable the entitlement. Active entitlements are available for selection when creating a case. |
| Channel | One or more communication channels associated with this entitlement. Options include: * Alert * Community * ebonding * In person * Phone * Email * Web * Virtual Agent * Chat {#mco-entitlement-form__ul_thh_drz_nfc} |
| Business hours | The sSchedule associated with this entitlement. |
| Start date | The sStart date for this entitlement. |
| End date | The eEnd date for this entitlement. |
| Total Units | TThe total number of units designated for this entitlement. This field is active if the Per unit check boxfield is enabled. |
| Remaining Units | The nNumber of available units that are remaining for this entitlement. This field is active if the Per unit check boxoption is enabled. This field is updated using business rules. * To use cases as the unit type, the Update case entitlement on Close business rule updates this field when a case for a product, asset, company, or contract that has an associated entitlement is closed. * To use hours as the unit type, customers must create a separate business rule. For example, create a rule that is applied to the amount of time an agent spends on a case. When a case is resolved, deduct the hours spent from the total service hours available in the entitlement. {#mco-entitlement-form__ul_ats_14m_kfb} |
| Unit | The tType of unit being measured for this entitlement. Options are: Cases or Hours. |
| Per unit | Select this check boxOption to enable unit counters. If enabled, the Total Units and Remaining Units fields are activated. |
| Install Base Item | The install base item associated with the entitlement. Note: Configure the form layout to add the Install Base Item field. |
| Sold Product | The sold product associated with the entitlement. Note: Configure the form layout to add the Sold Product field. |
[Table 1. Entitlements form]

{#mco-entitlement-form__table_fyv_dtr_bs}