---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Manufacturing Commercial Operations Dealer portal

# Manufacturing Commercial Operations
Dealer
portal {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The dealer portal enables
the
OEM and Dealers to engage in the post-sales customer service requirements like claim submission, product recall announcements, customer service requests. It enables dealers to efficiently manage day-to-day business operations. The portal
also provides real-time data insights, enabling proactive monitoring and informed decision-making.  
Figure 1. Dealer portal landing page

The Dealer Portal landing page includes different sections and components.
{#mco-dealer-portal__table_r5f_qfh_sfc__entry__2}

| Tabs/Fields | Description |
|-|-|
| Campaigns | Displays the campaigns created for sales promotion and recall. |
| My lists | Displays the list of claims that includes: * Sales promotion claims * Sales promotion bulk upload * Repair claims * All Cases {#mco-dealer-portal__ul_ij3_xgh_sfc} |
| Catalogs | Displays the categories under the dealer catalog: * Customer Operations * Support \& services {#mco-dealer-portal__ul_fp3_fhh_sfc} |
| Knowledge | Knowledge bases contain articles that provide users with information such as self-help and task resolution. |
| My information | Displays the dealer information. Note: Here, dealer is business location. |
| Search or request something | Enter the information that you're looking for. The search option helps you easily and quickly find the information you need. |
| Browse Services | Lists all the features supported by MCO. |
| Lookup by serial number | Enables you to search the claims records based on the serial or asset number. |
| Active campaigns | Displays the list of all campaigns that are in active state. |
| My active claims | Displays the list of active claims that are created by the logged-in user. |
| User Profile | Display user profile information. To learn more about user profile, see [User Profile widget](https://www.servicenow.com/docs/access?context=user-profile-widget&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US). |
[Table 1. Components of the Dealer Portal landing page]

{#mco-dealer-portal__table_r5f_qfh_sfc}
**Related concepts**   

* [Dealer portal](https://servicenow-prod.fluidtopics.net/h8HmIo3RRENmewJQBYNC7w "The dealer framework helps you manage the day-to-day business activities and monitor the real-time data insight.")
* [Dealer management](https://servicenow-prod.fluidtopics.net/XbuGtHmQrpAo4DObrlrgpA "The dealer portal enables you to manage the repair, recall, and sales promotion claims.")