---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a sales promotion claim case

# Create a sales promotion claim case {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create
a sales promotion claim case.

## Before you begin

Role required: manufacturing operations admin (sn_mfg_cmn.manufacturing_operations_admin) or dealer sales agent (sn_dealer_mgmt.dealer_sales_agent)

## Procedure

1. Navigate to AllSales Promotion Claim ManagementAll.
2. Select New.
3. On the form, fill in the fields.  
   {#mco-create-sls-pro-claim-case__table_lcy_xsh_rfc__entry__2}

   | Fields | Description |
   |-|-|
   | Asset |   |
   | Requested by |   |
   | Consumer |   |
   | Dealer |   |
   | Sales price |   |
   [Table 1. Sales details form]

   {#mco-create-sls-pro-claim-case__table_lcy_xsh_rfc}
4. Select Continue.
5. On the form, fill in the fields.  
   {#mco-create-sls-pro-claim-case__table_ckz_vth_rfc__entry__2}

   | Fields | Description |
   |-|-|
   | Select incentives | Select the applicable promotion, fill claimed amount, and the other required fields. |
   [Table 2. Incentive details form]

   {#mco-create-sls-pro-claim-case__table_ckz_vth_rfc}
6. Select Continue.
7. Process the claim in one of the following ways.

   | Activity | Description |
   | Claim in review | The claim is successfully submitted for review. |
   | Review and approve | Review the claim and approve. Enter the amount that you want to approve. |
   | Claim summary | View the summary of the sales promotion claims. |
   |-|-|

   {#mco-create-sls-pro-claim-case__choicetable_hp2_2vh_rfc}
{#mco-create-sls-pro-claim-case__steps_tgl_yzj_pfc}
**Related topics**   

* [Use the Activity Stream](https://www.servicenow.com/docs/access?context=filter-activity-stream-csm&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US)

*[\>]: and then