---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create an install base item

# Create an install base item {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create an install base
item that
represents the instance of the product that has been configured for a
customer The install base item enables you to track all the
purchases that were made by a
customer.

## Before you begin

Verify that the Customer Service Install Base Management plugin (com.snc.install_base) is installed.

Role required: admin

## About this task

Install base items help to track instances that have been provisioned for an account or customer. An install base item can be any configuration item that has been made accessible to customers. The install base item enables
you to track all the purchases that were made by a customer.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsMCO SetupInstall Base Items.
2. Select New.
3. On the Install based item form, fill in the fields.  
   For a description of the field values, see [Install based item form](https://servicenow-prod.fluidtopics.net/58HjnoVWD2XsU_VyR5ZFKA "An install base item refers to an application service configuration item. Each install base item references the configuration item record for the customer. If issues arise with a configuration item, customer service agents can trace which install base items that the case is affecting.").
4. Select Save.  
   The Sold Products, Entitlements, and Cases related lists are displayed.
5. Fill out the related lists as described in the following table.  
   {#mco-create-install-base-item__table_zch_sgz_3hb__entry__2}

   | Related list | Description |
   |-|-|
   | Child Install Base items | List of all child install bases that are related to the parent install base item. |
   | Sold Products | List of the sold products that are associated with an install base Item. Edit a sold product by selecting Edit. |
   | Cases | List of cases that are associated with an install base item. |
   | Entitlements | List of entitlements that are associated with an install base item. Add an entitlement for the install base item by selecting New. Note: Customer service managers can create entitlements. Customer service agents can view entitlements. |
   | Contracts | List of contracts that are related to an install base. Edit a contract by selecting Edit. |
   [Table 1. Install base item related lists]

   {#mco-create-install-base-item__table_zch_sgz_3hb}

   For more information on the related lists, see [Related list for an install base item](https://www.servicenow.com/docs/access?context=install-base-related-list&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US).
6. Select Update.
{#mco-create-install-base-item__steps_nt3_s1g_4fc}

## Result

The install base item is added to the account or consumer that you selected. You can select an account or consumer to see a list of all the install base items that are related to the account or
consumer.
**Related topics**   

* [Install base items](https://www.servicenow.com/docs/access?context=install-base-item&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US)

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