---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Agent management

# Agent management {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The workspace portal or the agent workspace enables the OEM or the manufacturers to create, view, and approve claims.
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| Tasks | Description |
|-|-|
| [Repair claim](https://servicenow-prod.fluidtopics.net/vjBibCnHVtYPBFSGT_Ywog "The Agents workspace enables the OEMs to create, view, review, and approve the repair claims.") | The OEM can create, view, and approve repair claims. |
| [Sales promotion management](https://servicenow-prod.fluidtopics.net/S8RESlS2MYJDejsWFtfjJg "The Agent workspace enables the OEMs to create the promotion campaign for a specific set of customers.") | The OEM can create sales promotion for the customers based on the required criteria. |
| [Sales promotion claim management](https://servicenow-prod.fluidtopics.net/lzVvjqaSr0Ysd22sxyJnQA "To be updated") | The OEM can create, view, and approve sales promotion claims. |
[ ]

{#mco-agent-management__table_ppy_xcr_tfc}