---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Managing case types in Manufacturing Commercial Operations

# Managing case types in Manufacturing Commercial Operations {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Manage the settings and the configuration for a case type from the Case Type form.

After using the Manufacturing Commercial Operations Guided Setup to create and configure a case type, you can view and manage the settings and configuration for the case type from the Case Type form. To access a Case Type form, navigate to Customer Service \> Case Types \> Manage Case Types and select a case type from the list.

## Case Type form related lists {#managing-case-types-mco__section_okn_hv3_3kb}

The Case Type form related lists display items configured for the case type table. Use the related lists to create additional configurations.

* Record Producers
* State Flows
* Special Handling Notes
* SLAs
* Email Templates
* Quick Messages
* Reports
* Case Type Selections
{#managing-case-types-mco__ul_b2z_5jp_bjb} {#managing-case-types-mco__table_m43_l53_3kb__entry__2}

| Related link | Description |
|-|-|
| View Case Type Configuration | Displays the current configuration for this case type, including: * Business rules * Client scripts * Dictionary entries and overrides * Notifications * UI actions * Access controls * UI policies * Data policies * Styles * View rules * Flows {#managing-case-types-mco__ul_ugy_r53_3kb} |
| Launch Guided Setup for Case Types | Goes to the Case Types setup tasks in Manufacturing Commercial Operations Guided Setup. |
[Table 1. Case Type form related links]

{#managing-case-types-mco__table_m43_l53_3kb}