---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Create a case

# Create a case {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Case form enables you to view the
detailed information about a customer issue or
problem. It includes phone calls or emails, knowledge base research, conversations with subject matter experts, and dispatch requests to field service agents,
as well as other activities.

## Before you begin

Role required: admin

## About this task

As an
agent, create
a case to identify a customer's question or issue and to track the activities related to resolving the issue.
Use
a case to track communication to and from the customer, including the communication channels being used.

## Procedure

1. Navigate to WorkspacesCSM/FSM Configurable WorkspaceListsMCO SetupWarranty ContractsNew Case.
2. Select New.
3. On the Case form, fill in the fields. .  
   For a description of the field values, see [Case form](https://servicenow-prod.fluidtopics.net/ak9d2Z_ZxSnZqNXKPqEEqA "The Case form enables an agent to associate and store the related information, such as the customer's name, phone number, and company; account information; product and asset information; service contract and entitlement details.").
4. Select Save.

*[\>]: and then