---
sourceDocument: Yokohama Manufacturing
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/manufacturing

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Manufacturing

ft:clusterId :

    - mftg

bundleId :

    - mftg

workflow :

    - Customer and Industry


---

# Configuring Manufacturing Commercial Operations

# Configuring Manufacturing Commercial Operations {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up Manufacturing Commercial Operations to enable manufacturers to manage the end-to-end life-cycle of your manufacturing products.

## Installing and configuring Manufacturing Commercial Operations applications {#configuring-manufacturing-foundation__id_vyg_spk_dcc}

With admin role, when you activate the Manufacturing Commercial Operations application \[sn_dealer_mgmt\], the [Plugins installed with Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/~xPCnQmAh4fmKLtZ6YpsBw "With the ServiceNow Manufacturing Commercial Operations main plugin, you can install all the dependent plugins that a customer is entitled to with Manufacturing Commercial Operations.") plugins are automatically installed.

To learn how to install and configure Manufacturing Commercial Operations applications plugins, see [Getting started with Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/H1wd7moul4TnRCtN6q2xvg "Activate the Manufacturing Commercial Operations plugin and plan your implementation by installing additional plugins.").

As a user with the admin role, complete the following main configuration tasks to set up your Manufacturing Commercial Operations application.
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| Configuration task | Description |
|-|-|
| [Installing Customer Service Management for MCO](https://servicenow-prod.fluidtopics.net/QeYPrVNI87l9~PklAd7HAA "Set up and install your Customer Service Management environment with data models, customer data, product data, user management, and case management tools to go live.") Mandatory | Install the Customer Service Management application from the ServiceNow Store store. This application enables your agents and account executives to gain visibility into the customer systems and tools they must deliver proactive services to customers. |
| [Install and configure Order Management](https://servicenow-prod.fluidtopics.net/~738MZNLKhiWuN9crulcWg "Set up the Order Management applications for Manufacturing Commercial Operations to optimize the lead-to-cash cycle and allow your agents can work on various stages of the manufacturing life cycle, such as order capture and fulfillment, contracts, and entitlements.") Mandatory | Install the Order to cash operations application from the ServiceNow Store. This application enables your agents to capture, manage, and fulfill orders from enterprise customers. |
| [Getting started with Manufacturing Commercial Operations](https://servicenow-prod.fluidtopics.net/H1wd7moul4TnRCtN6q2xvg "Activate the Manufacturing Commercial Operations plugin and plan your implementation by installing additional plugins.") Mandatory | Install the Order Management application from the ServiceNow Store. |
| Configure [Service Model Foundation](https://www.servicenow.com/docs/access?context=configure-industry-data-model&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) Mandatory | Install the Service Model Foundation application from the ServiceNow Store store. This framework enables you to create structured and flexible data models that represent your business needs. |
| Install and configure [Install Base Management](https://www.servicenow.com/docs/access?context=configure-install-base&version=yokohama&pubname=yokohama-customer-service-management&ft:locale=en-US) Mandatory | Install the Install Base Management application from the ServiceNow Store store. This application enables you to capture a customer's use or purchase of a product with the Manufacturing Commercial Operations application. |
| [Install and configure Service Exchange for Providers and Consumers](https://servicenow-prod.fluidtopics.net/ey7xSTyfojpNbNdvkWaKrw "To set up and configure the Service Exchange for Providers application and Consumers for Manufacturing Commercial Operations, follow these steps.") Optional | See [Install Service Exchange for Providers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-provider&version=yokohama&pubname=yokohama-service-exchange&ft:locale=en-US). |
[Table 1. MCO configuration tasks]

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* Work with an implementation specialist to streamline your manufacturing setup process. To learn more, see the [Customer Success Center](https://www.servicenow.com/success.html).
* Join the ServiceNow® [Manufacturing Community](https://community.servicenow.com/community?id=community_forum&sys_id=ad8ccc43db25bc90aa66a9fb13961913) to share knowledge, collaborate, and network with peers around the globe who are addressing the same industry challenges and opportunities.
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