--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Now Assist agentic workflows # Now Assist agentic workflows {#ariaid-title1} Release version: Yokohama Updated August 7, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read You can customize Now Assist AI agents agentic workflows to meet the needs of your users in different workflows. For example, you can use agentic AI to help resolve tasks, execute routine but variable procedures, and investigate root causes or analytical trends. ## Agentic workflows overview {#sn-aia-use-cases-list__section_lrx_m4n_g2c} Agentic workflows use multiple AI agents to achieve specific outcomes. Different workflows offer different available tasks. Many agentic workflow templates are available for you to activate, duplicate, or customize. For more information, see [Activate an agentic workflow template](https://servicenow-prod.fluidtopics.net/A9lknZbcIxQ5cGtzgbrgNA "Activate triggers and change display settings for agentic workflows in AI Agent Studio that come installed with Now Assist applications.") and [Duplicate an agentic workflow](https://servicenow-prod.fluidtopics.net/ju9DgqK5y_SBvEMgDvZULw "Duplicate an existing agentic workflow in AI Agent Studio to save time by not having to manually configure or create agentic workflows."). ## Workflow and product agentic workflows The following table describes the available AI agents agentic workflows that are included in Now Assist applications. {#sn-aia-use-cases-list__table_tw1_t4n_g2c__entry__2} | Product | Available agentic workflows | |-|-| | [ServiceNow Otto for Accounts Payable Operations (APO)](https://www.servicenow.com/docs/access?context=now-assist-apo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | [Resolve supplier questions](https://www.servicenow.com/docs/access?context=apo-help-resolve-supplier-questions-agentic&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | | [ServiceNow Otto for Configuration Management Database (CMDB)](https://www.servicenow.com/docs/access?context=now-assist-landing-cmdb&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | * [Create configuration item](https://www.servicenow.com/docs/access?context=na-cmdb-awf-ci-creator&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Provide advice on CMDB governance](https://www.servicenow.com/docs/access?context=na-cmdb-awf-governance&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) * [Search CMDB](https://www.servicenow.com/docs/access?context=na-cmdb-awf-search&version=yokohama&pubname=yokohama-servicenow-platform&ft:locale=en-US) | | | Manage contract repository | | ServiceNow Otto for Customer Service Management (CSM) | Triage cases | | ServiceNow Otto for Enterprise Architecture (EA) | Generate enterprise architecture diagram | | ServiceNow Otto for Financial Services Operations (FSO) | Help resolve friendly fraud disputes | | [ServiceNow Otto for Hardware Asset Management (HAM)](https://www.servicenow.com/docs/access?context=now-assist-ham&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) | [Help manage hardware asset requests](https://www.servicenow.com/docs/access?context=now-assist-ham-fulfill-req-agent-workflow&version=yokohama&pubname=yokohama-it-asset-management&ft:locale=en-US) | | ServiceNow Otto for Health and Safety | Create actions for safety incidents | | ServiceNow Otto for HR Service Delivery (HRSD) | * Resolve noncritical HR cases * Resolve policy | | [ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=now-assist-for-irm&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | [Optimize GRC issue resolution](https://www.servicenow.com/docs/access?context=generate-grc-issue-resolution&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US) | | [ServiceNow Otto for IT Operations Management (ITOM)](https://www.servicenow.com/docs/access?context=now-assist-itom&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) | * [Analyze alert impact](https://www.servicenow.com/docs/access?context=now-assist-itom-agentic-aia&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) * [Triage and analyze alerts](https://www.servicenow.com/docs/access?context=itom-alert-triage-agentic-workflow&version=yokohama&pubname=yokohama-it-operations-management&ft:locale=en-US) | | [ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) | * [Generate change request plans](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-change-planner-usecase&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Generate post incident reviews](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-mim-usecase&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Investigate and resolve ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-incident-resolver-workflow&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Manage Microsoft 365 group members](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-O365-groupmembers-workflow&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Notify users with Twilio](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-twilio-text-usecase&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) * [Triage and categorize ITSM incidents](https://www.servicenow.com/docs/access?context=now-assist-itsm-aiagents-catincidents-usecase&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US) {#sn-aia-use-cases-list__ul_wzp_r5k_m2c} | | ServiceNow Otto for Legal Service Delivery (LSD) | Triage legal requests | | [ServiceNow Otto for Security Incident Response (SIR)](https://www.servicenow.com/docs/access?context=now-assist-security-incident-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | * [Close security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-close-incident-usecase&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Resolve security incident](https://www.servicenow.com/docs/access?context=now-assist-sir-resolve-incident-ai-workflow&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | | [ServiceNow Otto for Sourcing and Procurement Operations (SPO)](https://www.servicenow.com/docs/access?context=now-assist-spo&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | [Help fulfill procurement requests](https://www.servicenow.com/docs/access?context=spo-help-fulfill-pr-agentic&version=yokohama&pubname=yokohama-source-to-pay-operations&ft:locale=en-US) | | [ServiceNow Otto for Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=now-assist-spm&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | [Monitor project tasks](https://www.servicenow.com/docs/access?context=na-spm-task-monitoring-usecase&version=yokohama&pubname=yokohama-it-business-management&ft:locale=en-US) | | [ServiceNow Otto for Telecommunications, Media, and Technology (TMT)](https://www.servicenow.com/docs/access?context=now-assist-spmc&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) | * [Analyze risks and recommend solutions](https://www.servicenow.com/docs/access?context=now-assist-tmt-resolve-risk&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Monitor engagement health](https://www.servicenow.com/docs/access?context=now-assist-tmt-monitor-health&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) * [Test and repair telecom service issues](https://www.servicenow.com/docs/access?context=service-problem-testing-repair-tmt&version=yokohama&pubname=yokohama-telecom-media-technology&ft:locale=en-US) | | [ServiceNow Otto for Unified Security Exposure Management](https://www.servicenow.com/docs/access?context=now-assist-for-vulnerability-response-landing&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | * [Assess your exposure to vulnerabilities](https://www.servicenow.com/docs/access?context=assess-exposure-vr-aiagent&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) * [Analyze vulnerability remediation status](https://www.servicenow.com/docs/access?context=sla-targets-vr-aiagent&version=yokohama&pubname=yokohama-security-management&ft:locale=en-US) | | ServiceNow Otto for Workplace Service Delivery (WSD) | * Manage temporary space closures * Help manage workplace reservations | | [Now Assist Platform](https://servicenow-prod.fluidtopics.net/zFjWc7J1q~Y_Nd5Qmtpr0w "The ServiceNow Now Assist AI agents are entities that mimic human-like intelligence by using large language models (LLMs). AI agents can perform tasks that range from simple automated responses to complex problem solving. By using AI agents, you can reduce the workloads of your live agents and help increase their productivity.") | * [Analyze incident trends](https://servicenow-prod.fluidtopics.net/D4rwi7L8tSvl0lFGskvllQ "Use the Platform Analyze task trends AI agents agentic workflow to detect recurring task patterns so that you can flag and resolve them before they escalate.") * [Classify tasks](https://servicenow-prod.fluidtopics.net/owqSLgfuP5Ue_uv0kWmTmw "Use the Platform Classify tasks AI agents agentic workflow to gather relevant information about tasks automatically and make decisions about priorities and assignments.") * [Generate resolution plans](https://servicenow-prod.fluidtopics.net/wH10bYA8AkWImgCcQaYsBw "Use the Platform Generate resolution plan AI agents agentic workflow to fetch task record details, generate resolution summary steps, and update comments or work notes.") * [Identify ways to improve services](https://servicenow-prod.fluidtopics.net/kVB7wBa1oTTIR5aCJmXgjA "Use the Platform Identify ways to improve service AI agents agentic workflow to continuously analyze feedback, performance metrics, and historical trends that identify areas for service improvement.") * [Investigate IT problems](https://servicenow-prod.fluidtopics.net/FU0RHYaHv7ZhPVKRRV9cyg "Use the Platform Investigate problems AI agents agentic workflow to perform root cause and risk assessments so that you can create an actionable resolution plan for a problem.") * [Suggest survey responses](https://servicenow-prod.fluidtopics.net/HMFFXNXUVX2FDItpxoTj3A "Use the Platform Propose survey responses AI agents agentic workflow to assist requesters in completing surveys.") | [Table 1. Available agentic workflows by product] {#sn-aia-use-cases-list__table_tw1_t4n_g2c}