--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # AI Search readiness # AI Search readiness for Now Assist on the ServiceNow AI Platform {#ariaid-title1} Release version: Yokohama Updated October 14, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of AI Search readiness for Now Assist on the ServiceNow AI Platform Now Assist in AI Search leverages the ServiceNow AI Search infrastructure to deliver relevant, secure, and trustworthy enterprise content retrieval. It powers enhanced Q\&A experiences by ranking knowledge articles, records, and documentation based on user permissions and relevance. Responses include citations to the original sources, increasing confidence and reducing misinformation. Activating AI Search is a prerequisite before broad deployment of Now Assist, enabling actionable Genius Results cards across global search, Service Portal, Employee Center, and Virtual Agent. Show full answer Show less ## Key Steps to Enable AI Search for Now Assist * **Verify AI Search Activation:** Confirm AI Search is active on your instance via the AI Search Status page. If inactive, request activation. * **Configure Search Sources:** Define what data AI Search queries by setting up and managing search sources, including external content connectors if needed. * **Enable AI Search on Portals:** Activate AI Search result display on your instance's portals to provide integrated search experiences. * **Install Now Assist:** Use the AI Admin Hub console to install the Now Assist product integrated with AI Search. * **Enable Genius Results:** Specify which Now Assist Genius Result types to show in each AI Search portal, utilizing LLM-powered multi-content response for comprehensive Q\&A. * **Verify Widget Customizations:** Ensure AI Search widgets are compatible with Now Assist to avoid issues where customizations might bypass Q\&A result display. ## Why It Matters This integration ensures users receive answers grounded in authorized content, enhancing security and trust through transparent sourcing. Fine-tuning relevancy helps tailor results to organizational needs, improving user satisfaction and operational efficiency. Early activation of AI Search maximizes the impact of Now Assist's capabilities across multiple user interfaces. ## Additional Considerations Different ServiceNow AI Platform search tools may produce varying results for similar queries; this is expected behavior. For deeper understanding and troubleshooting, refer to the Now Assist in AI Search FAQ available in the ServiceNow Community. Now Assist in AI Search is built directly on the robust foundation of ServiceNow® AI Search. AI Search provides the underlying infrastructure that enables Now Assist to retrieve and rank enterprise content---such as knowledge articles, records, and documentation---based on relevance and access permissions. Because AI Search adheres to ServiceNow security models, responses are always grounded in content the user is authorized to access. Additionally, AI Search admin tools give you control over relevancy tuning, allowing you to refine how content is surfaced and ensure that Now Assist delivers the most useful and trustworthy results. Every AI-generated answer includes citations and references, allowing users to see exactly where the information came from. This not only boosts confidence in the accuracy of responses, but also reduces the risk of hallucination by grounding outputs in your organization's actual content. To maximize its impact, Now Assist in AI Search should be activated before Now Assist is more broadly implemented. Once enabled, it powers actionable Q\&A through Genius Results cards in global search, Service Portal, Employee Center, and Virtual Agent. ## High-level checklist {#sn-ai-impl-ai-search__section_ozy_nbc_zgc} 1. Verify AI Search status : Make sure AI Search is active on your instance. To check status, navigate to AllAI SearchAI Search Status. If AI Search is not active, select the Request AI Search button to initiate activation. : See: * [Configuring AI Search](https://www.servicenow.com/docs/access?context=configuring-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) * [Enable AI Search in supported ServiceNow AI Platform® applications](https://www.servicenow.com/docs/access?context=explore-now-platform-apps-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) {#sn-ai-impl-ai-search__ul_mjy_jmh_zgc} 2. Review search sources : Configure search sources to determine what data will be searched by user queries. : See: * [Control access to searchable content using search sources](https://www.servicenow.com/docs/access?context=explore-search-sources-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) * [Create a search source for AI Search](https://www.servicenow.com/docs/access?context=create-search-source-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) {#sn-ai-impl-ai-search__ul_icv_4nh_zgc} 3. Configure search sources for external content : Allows Now Assist Q\&A search to include external content. : See: * [Indexing and searching external content in AI Search](https://www.servicenow.com/docs/access?context=external-content-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) * [Create an indexed source](https://www.servicenow.com/docs/access?context=create-indexed-source-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) * [Configuring External Content Connectors](https://www.servicenow.com/docs/access?context=configuring-ext-cont-connectors&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) {#sn-ai-impl-ai-search__ul_h4w_tth_zgc} 4. Enable AI Search on one or more portals : Display AI Search results in the portals on your instance. : See: * [Search application configurations](https://www.servicenow.com/docs/access?context=defining-search-app-cfgs-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) * [Enabling and configuring AI Search in ServiceNow AI Platform® applications](https://www.servicenow.com/docs/access?context=enable-configure-apps-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) {#sn-ai-impl-ai-search__ul_pbw_45h_zgc} 5. Install Now Assist in AI Search : Install a Now Assist product in the AI Admin Hub console. : See: [Install Now Assist in AI Search](https://www.servicenow.com/docs/access?context=install-now-assist-ais&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) 6. Enable Now Assist Q\&A Genius Results in AI Search portals : Specify the Now Assist Genius Result types you want to make available in each of your AI Search portals. Now Assist Multi-Content Response Genius Results use an LLM to generate search and chat responses that synthesize information from knowledge articles, Service Catalog items, and other available content types. Answers are presented in Q\&A format. : See: * [Enable Now Assist Genius Results in AI Search portals and mobile applications](https://www.servicenow.com/docs/access?context=enable-now-assist-gr-ais-apps&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) * [Now Assist Q\&A Genius Results](https://www.servicenow.com/docs/access?context=now-assist-qna-genius-results&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) {#sn-ai-impl-ai-search__ul_dl3_kd3_zgc} 7. Verify AI Search widget customizations : Customized AI Search widgets may not correctly show Q\&A search results even when configured for Now Assist, since customizations get skipped during upgrades. : See: The ServiceNow AI Platform® offers a variety of search tools, which may return different answers for the same or similar searches. This disparity in results is expected. For more information, see [Search result disparities between AI Search and Now Assist search features](https://www.servicenow.com/docs/access?context=search-disparities-ai-search-now-assist&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US). Tip: For more information, see [Now Assist in AI Search FAQ](https://www.servicenow.com/community/now-assist-articles/now-assist-in-ai-search-faq/ta-p/2686538) in ServiceNow Community. *[\>]: and then