---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Issue Readiness AI agent

# Platform Issue Readiness AI agent {#ariaid-title1}

Release version: Yokohama  
Updated November 14, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read
Summarize  
![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI  
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.  

## Summary of Platform Issue Readiness AI agent

The Platform Issue Readiness AI agent evaluates whether a task record contains all necessary information to be ready for work.
By analyzing the current state of a task, it identifies if the task is actionable, helping fulfillers focus on tasks that are ready rather than spending time manually checking for missing details or pending approvals.
This streamlines prioritization and reduces back-and-forth communications.
Show full answer Show less  

## Prerequisites and Setup

* The AI agent requires the Now Assist Agent for Platform to be installed, which is included with other Now Assist applications like ServiceNow Otto for ITSM.
* Role masking must be configured to limit AI agent privileges appropriately. The AI agent is assigned predefined roles upon installation.
* If restricting user access by roles, you need to configure security controls and data access settings to include those roles, enabling the AI agent to read relevant task records (for example, adding the **itil** role to allow access to Incident records).

## Accessing and Using the AI Agent

* Access the agent via **All \> AI Agent Studio \> Create and manage** , then select the AI Agents tab and choose **Issue Readiness**.
* Testing can be performed manually in AI Agent Studio by users with the **sn.aiaadmin** role and appropriate security configurations.
* Sample queries to test or use the agent include questions like:  
  *"Is INC001234 ready for work?"* or *"Do I have enough details on CSM0001234 to start?"*
* The agent can be used through Virtual Agent, the Now Assist panel, or integrations such as Microsoft Teams once activated.  
The Issue Readiness AI agent analyzes the current state of a task to assess and determines whether it is ready to be worked on.

## Issue Readiness AI agent overview {#readiness-aia__section_kqz_3ry_1hc}

The Issue Readiness AI agent takes the information on a record, analyzes it, determines whether all relevant information is present on the record, and makes a decision about whether the task is ready for work. Using the AI agent can help fulfillers focus on actionable work by reducing manual checks for missing supporting details or back-and-forth conversations. Instead of having to check whether tasks are waiting on pending approvals or unanswered questions, fulfillers can see what actionable work is available and prioritize it.

## Prerequisites and setup {#readiness-aia__section_apx_t2z_1hc}

To access this AI agent, you must have Now Assist Agent for Platform installed on your instance, which is installed with any other Now Assist application, such as ServiceNow Otto for IT Service Management (ITSM).

## Role masking

Required role:

[Role masking](https://servicenow-prod.fluidtopics.net/KXA9rY7HDpJq5qk3qK1KPg "Role masking for AI agents and agentic workflows running as dynamic users enhances security by enabling users to limit the roles with which AI agents and agentic workflows execute, verifying that AI agents run with minimum necessary privileges.") enables users to limit the roles and privileges of AI agents during tool execution. AI agents that get installed with Now Assist applications are assigned pre-defined roles. If you select Users with specific roles for user access, you must configure the security controls to include these roles. Data access settings must also include these roles. For the instructions to change the security controls, see [Define security controls for an AI agent](https://servicenow-prod.fluidtopics.net/fNGvztRlJFgsWTIZCIhbIw "In the guided setup for an AI agent, define security controls for who can access the AI agent and what data the AI agent has access to.").

In the data access settings, you must also add the necessary roles to enable reading of the tables for the records you want to evaluate for readiness. For example, you can add the itil role to the
AI agent's list of approved roles so that it can access Incident records.

## Accessing the Issue Readiness AI agent {#readiness-aia__section_x3k_vmz_1hc}

To access the AI agent:

1. Navigate to AllAI Agent StudioCreate and manage.
2. Go to the AI Agents tab.
3. Select Issue Readiness.
{#readiness-aia__ol_y3k_vmz_1hc}

## Testing the Issue Readiness AI agent

You can manually test the AI agent execution on the Testing page of AI Agent Studio if you have the sn.aia_admin role and all other roles configured [in the security controls](https://servicenow-prod.fluidtopics.net/fNGvztRlJFgsWTIZCIhbIw "In the guided setup for an AI agent, define security controls for who can access the AI agent and what data the AI agent has access to."). Select the AI agent, start a manual test, and use utterances in the Task field like the ones below.

## Sample utterances {#readiness-aia__section_x4x_kw1_bhc}

After the agent has been activated in AI Agent Studio, enter phrases such as the following or similar queries to run the AI Agent in Virtual Agent, the Now Assist panel, or Microsoft Teams.

* Is INC001234 ready for work?
* Do I have enough details on CSM0001234 to start?
{#readiness-aia__ul_y4x_kw1_bhc}

*[\>]: and then