---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Now Assist panel

# Now Assist panel {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution
notes so that you can get the context of this information more quickly.  
You must fulfill the following conditions to use the Now Assist panel:

* Next Experience must be enabled. For more information, see [Considerations for activating Next Experience](https://www.servicenow.com/docs/access?context=next-experience-adoption-paths&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US).
* You must have the now_assist_panel_user role.
* Your role must be applied to at least one active Now Assist skill to use skills in the Now Assist panel.
{#now-assist-panel-overview__ul_yp2_cdz_tgc}  
There are two versions of the Now Assist panel:

* [Standard chat](https://servicenow-prod.fluidtopics.net/Co~8xOW0cA6FPsCWcOpwDQ "With the Now Assist panel standard chat, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") - provides conversational support assistance within a standard, static chat window. To activate Now Assist standard chat, see [Activate Now Assist panel standard chat](https://servicenow-prod.fluidtopics.net/DBYboOkLteBGy9h4_rK7Bw "Activate the Now Assist panel standard chat to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface.") for more information.
* [Enhanced chat](https://servicenow-prod.fluidtopics.net/fork7xi8PvgJKBjpaiT_uw "Now Assist panel enhanced chat is a conversational support experience within a dynamic window that also includes the ability to have multiple active conversations and superior search capabilities. Use Now Assist panel enhanced chat to improve your productivity and efficiency by leveraging generative AI to perform tasks such as summarize a chat, case, or incident, request help, generate resolution notes, among others.") - provides conversational support assistance within a dynamic window that gives a more intuitive and personalized experience. To activate Now Assist panel enhanced chat and configure your Now Assist instance to use the enhanced chat, see [Activate Now Assist panel enhanced chat](https://servicenow-prod.fluidtopics.net/Cpsg7_T2jeue4Z43fg9uIg "Activate the Now Assist panel enhanced chat to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface.") for more information.
{#now-assist-panel-overview__ul_mb3_fg3_bgc}

For help with installation, see [Solving installation and configuration issues with Now Assist](https://servicenow-prod.fluidtopics.net/aLa1XmoWmNzPhToHnhfOYg "Use this checklist to address issues or gaps in your Now Assist configuration.").

If you want to use assistants, you must activate them after activating the standard chat or enhanced chat. See [Activate Now Assist panel assistants](https://servicenow-prod.fluidtopics.net/NGz4VmPa07SudDlgPBRc_w "You must activate Now Assist panel assistants before using them.") for information on activating assistants.