---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Activate Now Assist panel enhanced chat

# Activate Now Assist panel enhanced chat {#ariaid-title1}

Release version: Yokohama  
Updated September 26, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Activate the Now Assist panel enhanced chat to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface.

## Before you begin

You must install at least one Now Assist application before you can turn on the Now Assist panel.

Role required: sn_nowassist_admin.nsa_admin

## About this task

You must have the now_assist_panel_user role to have access to the Now Assist panel once you turn it on.

To learn more about the Now Assist panel, and how it can assist your agents, see [Now Assist panel](https://servicenow-prod.fluidtopics.net/hbn2oSb_JmQ6YZBXB1LIvA "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.").

## Procedure

1. Navigate to AllConversational InterfacesAssistants.
2. On the Assistants page, select Now Assist Panel - Platform (default).
3. On the Now Assist Panel - Platform (default) page, select Display experience.
4. Select the Add agent experiences drop-down menu and then select Unified Navigation app shell.
5. Select the ellipsis to change the chat experience from standard chat to enhanced chat.  
   Important:  
   Switching to enhanced chat is permanent and can't be undone after you have selected Save and then Save and continue.
6. On the Edit chat experience screen, select Enhanced chat.
7. Select Save.
8. If you want to use assistants, you must activate them.  
   See [Activate Now Assist panel assistants](https://servicenow-prod.fluidtopics.net/NGz4VmPa07SudDlgPBRc_w "You must activate Now Assist panel assistants before using them.") for information on activating assistants.
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## What to do next

For help with installation, see [Solving installation and configuration issues with Now Assist](https://servicenow-prod.fluidtopics.net/aLa1XmoWmNzPhToHnhfOYg "Use this checklist to address issues or gaps in your Now Assist configuration.").

To see Now Assist panel in action for Now Assist applications, see the following topics:  
* 
* [Summarize a Sidebar discussion by using ServiceNow Otto for IT Service Management (ITSM)](https://www.servicenow.com/docs/access?context=now-assist-itsm-sidebar-discussion&version=yokohama&pubname=yokohama-it-service-management&ft:locale=en-US)
* [Summarize an issue using ServiceNow Otto for Integrated Risk Management (IRM)](https://www.servicenow.com/docs/access?context=summarize-an-issue&version=yokohama&pubname=yokohama-governance-risk-compliance&ft:locale=en-US)
* 
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