--- sourceDocument: Yokohama Enable AI sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences Release : - yokohama ft:locale : - en-US ft:publication_title : - Yokohama Enable AI ft:clusterId : - platai bundleId : - platai workflow : - Platform --- # Analyzing Now Assist usage # Analyzing Now Assist usage {#ariaid-title1} Release version: Yokohama Updated January 30, 2025 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Analyzing Now Assist usage The Now Assist analytics and monitoring tools, accessible via the AI Admin Hub Overview page, enable you to track and analyze the usage and performance of your activated skills and plugins. These tools provide visual summaries that help you understand skill activity, plugin status, and key performance metrics over time, supporting effective management and optimization of your Now Assist implementation. Show full answer Show less ## Key Features * **Now Assist Summary section:** Presents graphical representations of your skills and plugins status. The **Plugin status** pie chart shows installed versus available but uninstalled plugins, with direct links to review and install them. The **Skills status** donut chart categorizes skills by configuration state---active, inactive, draft, or not configured. * **Skills usage section:** Displays detailed metrics on installed active skills, including number of actions, average unique users per day, and actions over time. You can customize the view by selecting specific skills and adjusting the date range. Data is updated daily using Performance Analytics and Reporting (PAR) for accurate visualization. * **Now Assist journey checklist:** Provides a guided workflow to help you identify and execute the next steps in implementing Now Assist on your instance, ensuring a structured deployment process. * **Additional resources:** The Overview page includes Helpful resources and FAQs sections with documentation links and answers to common questions. The Needs Attention section highlights issues that require your intervention, categorized for ease of access. ## Key Outcomes * Gain clear visibility into the status and usage of Now Assist skills and plugins to optimize performance and adoption. * Use actionable insights from usage metrics to monitor skill effectiveness and user engagement over time. * Access guided workflow assistance to streamline the implementation and management of Now Assist features. * Identify and address issues promptly through the Needs Attention section, maintaining smooth operation. Use the Now Assist analytics and monitoring tools in the Overview page to review the summaries, skill usage information, and issues that need your attention. ## AI Admin Hub Overview page After you activate and begin using the skills, you can measure their usage over time with graphs that display important metrics. The console Overview page contains the information about skill performance, including the task completion over time, and a summary of which skills are active or available. The following example shows the AI Admin Hub Overview page. Figure 1. Usage analytics on the AI Admin Hub Overview page ## Now Assist Summary section {#now-assist-analytics-and-monitoring__section_hgm_lpv_xyb} The Now Assist Summary section displays information about the status of your skills and plugins in a graphical format. Plugin status : Displays a pie chart that shows the number of plugins that are installed and the number of uninstalled plugins that are available. Select the Review now link to review and install additional plugins. Skills status : Displays a donut chart that shows your skills according to the state of their configuration: active, inactive, draft, or not configured. The following diagram shows the plugin status that displays as a pie chart, and the Skills status that displays as a donut chart. ## Skills usage section {#now-assist-analytics-and-monitoring__section_yg2_crv_xyb} The Skills usage section displays the metrics on your installed active skills. Select the info icon ![]() to see the information about what each card's metrics represents, or select the option icon ![]() to refresh the card. Use the configuration controls to configure the charts. All skills : View all skills, or select one or more skills individually to change the view. Date range : Change the date range for the analytics. The following diagram shows the skills usage graphs and controls, which include the number of actions, average unique users per day, and the number of actions over time. Data is collected once a day and uses Performance Analytics and Reporting (PAR) for data collection and visualization. For more detailed information about performance, see [Now Assist Analytics](https://servicenow-prod.fluidtopics.net/EEnrxDdVPNAU6FzSlZbWXA "Use the AI Analytics dashboard to monitor the usage and performance of generative AI features and capabilities offered under Now Assist.") and [Performance Analytics indicators for generative AI](https://servicenow-prod.fluidtopics.net/8nnBlDP1sj74F_Z_U3fwXg "Indicators for generative AI include information about generative AI logs, executions, tokens, latency, number of users who use a Now Assist skill, and more.") Figure 2. Skills usage graphs and controls ## Now Assist journey checklist The Now Assist journey checklist provides you with a guide of the Now Assist workflow. If you are confused as to what your next step should be when implementing Now Assist on your instance, access the checklist at any time by selecting View checklist. ## Additional resources on the Overview page {#now-assist-analytics-and-monitoring__section_zmr_z3v_xyb} The Helpful resources and FAQs sections provide links to documentation and answer common questions. The Needs Attention section displays a count of items that need your attention. Below the count are categorized links to those items. See [Now Assist value insights](https://servicenow-prod.fluidtopics.net/gtelN8FQiZ2yfu~Wy7C~pQ "Gain insights into the value realized from Now Assist skills and features.") for information on performance metrics.