---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Integrating voice assistant with CCaaS provider

# Integrating voice assistant with CCaaS provider {#ariaid-title1}

Release version: Yokohama  
Updated July 31, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable users to get voice-based support from ServiceNow AI voice agents by integrating ServiceNow voice assistant with supported third-party CCaaS (Contact Center as a Service) providers.
* **[Integrate ServiceNow voice assistant with Twilio voice service](https://servicenow-prod.fluidtopics.net/vdo_sAUCZgqv1hVeJ6A75w)**   
  Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the Twilio voice service.
* **[Integrate ServiceNow voice assistant with Genesys Cloud service](https://servicenow-prod.fluidtopics.net/ohcoVPydjm57eCoXNfHS~Q)**   
  Enable users to get support from AI voice agents by integrating a ServiceNow AI voice assistant with the Genesys Cloud service.