---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Install Now Assist AI agents

# Install Now Assist AI agents {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Install Now Assist AI agents on your ServiceNow instance to enable the agentic AI experience.

## Before you begin

To get started with AI agents, you must have:

* License requirements: A ServiceNow Pro Plus or Enterprise Plus license.  
  Note:  
  A Now Assist License is required. Now Assist AI Agents is available to all users who have Now Assist.
* Instance requirements: An instance on Yokohama Patch 8 or later.
* Application requirements: The following store applications and all the dependency applications must be installed and updated:
  * Now Assist for IT or HRSD (or other workflows).  
    Note:  
    AI agents aren't standalone applications that you can install directly. To enable AI agents on your instance, you must install and activate other Now Assist applications that include AI agents, such as ServiceNow Otto for IT Service Management (ITSM) or ServiceNow Otto for Customer Service Management (CSM).
  * Now Assist AI Agents store application
* AI Search enabled on your instance.
* The Now Assist panel must be turned on.  
  Note:  
  You can access AI agents in the Now Assist panel. To enable the Now Assist panel, see [Turn on the Now Assist panel](https://servicenow-prod.fluidtopics.net/DBYboOkLteBGy9h4_rK7Bw "Activate the Now Assist panel standard chat to enable your agents to use Now Assist skills, such as task summarization or navigation, in a side panel on the user interface.").

Role required: sn_aia.admin

## Procedure

1. Navigate to AllSystem DefinitionPlugins.
2. Search for and select a Now Assist application, such as ServiceNow Otto for IT Service Management (ITSM) or Now Assist for Platform.
3. Select Install.
{#install-ai-agents-plugins__steps_ekq_jdb_h2c}

## Result

AI agents associated with the Now Assist application are installed on your instance.

## What to do next

Assign the admin role
:   Add the role `sn_aia.admin` to the user who will administer the AI Agent Studio, and then navigate to All \> AI Agent Studio \> Overview.

Access the AI Agent Studio
:   Navigate to All \> AI Agent Studio \> Overview in the AI Agent Studio application navigator where you can create and manage AI agents and agentic workflows.

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