---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

 Release :

    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Enable voice input for the Now Assist panel

# Enable voice input for the Now Assist panel {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Give users the option to use their voice when interacting with the Now Assist panel to make the panel more accessible. Voice input enables you to use the panel without needing to use a keyboard.

## Before you begin

You must have installed at least one Now Assist application with a skill that uses the Now Assist panel. See [Now Assist panel](https://servicenow-prod.fluidtopics.net/hbn2oSb_JmQ6YZBXB1LIvA "With the Now Assist panel, you can get assistance from generative AI experiences to solve customer issues faster. Use this conversational interface to summarize a chat, case, or incident, get help, or generate resolution notes so that you can get the context of this information more quickly.") for more information about supported skills.

Role required: sn_generative_ai.nsa_admin

## About this task

You can give users the option to use voice input in the Now Assist panel. This feature provides an additional input method to
interact with Now Assist skills in English. Once it's enabled, users can choose to activate this feature in their personal accessibility preferences by toggling on Enable voice input for the Now Assist panel. See [Configure Next Experience accessibility preferences](https://www.servicenow.com/docs/access?context=next-experience-accessibility-preferences&version=yokohama&pubname=yokohama-platform-user-interface&ft:locale=en-US) for more information about setting personal accessibility preferences.

Voice-to-text input can help users with mobility impairments access generative AI skills without using a keyboard. This feature can also be useful to blind or low-vision users, neurodivergent users, non-native language speakers, and mobile users on the go, such as field service agents.

The voice input feature is not supported in regulated markets.

## Procedure

1. Navigate to AllNow Assist AdminNow Assist Experiences.  
   If you're already in the AI Admin Hub console, navigate to the Now Assist Experiences page.
2. Go to the Now Assist panel tab.
3. In the Settings section, turn on the toggle for Voice Input.

## Result

Users can choose whether they can use their voice to interact with the Now Assist panel in their Next Experience accessibility preferences.

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