---
sourceDocument: Yokohama Enable AI
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/yokohama/intelligent-experiences

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    - yokohama

ft:locale :

    - en-US

ft:publication_title :

    - Yokohama Enable AI

ft:clusterId :

    - platai

bundleId :

    - platai

workflow :

    - Platform


---

# Configure multilingual service for Now Assist applications

# Configure multilingual service for Now Assist applications {#ariaid-title1}

Release version: Yokohama  
Updated January 30, 2025  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Turn on multilingual service for user-entered text with native translation or Dynamic Translation in Now Assist applications.

## Before you begin

To see a list of all available languages supported in Now Assist, see [Multilingual service for Now Assist](https://servicenow-prod.fluidtopics.net/08bAvAEDKHFSejB861dC7w "Now Assist applications use the multilingual capabilities of large language models (LLMs) to translate user-generated content.").

To use Dynamic Translation, you must install and activate the application and install at least one language pack. For more information, see [Activate Dynamic Translation](https://www.servicenow.com/docs/access?context=activate-dynamic-translation&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US) and [Activate a language](https://www.servicenow.com/docs/access?context=t_ActivateALanguage&version=yokohama&pubname=yokohama-platform-administration&ft:locale=en-US).  
Note:  
Dynamic Translation is not supported in regulated markets.

If you don't see a language and region section of your AI Admin Hub console, make sure that you have installed at least one Now Assist application. This installs or updates the required dependencies to the latest version.

Role required: sn_generative_ai.nsa_admin

## About this task

There are two translation services available to translate user-generated content in Now Assist applications. For more information on the differences between the two, see [Multilingual service for Now Assist](https://servicenow-prod.fluidtopics.net/08bAvAEDKHFSejB861dC7w "Now Assist applications use the multilingual capabilities of large language models (LLMs) to translate user-generated content."). In that documentation, you can also find the steps for adding another language to your service if it is not preconfigured.

After you have enabled either Dynamic Translation or native translation, translations will be available for in-product experiences, Virtual Agent, and the Now Assist panel.

## Procedure

1. Navigate to AllNow Assist AdminSettings.
2. On the left-hand panel, select the Multilingual service.
3. In the native translation or Dynamic Translation tab, toggle the switch to On.  
   A modal displays, confirming your choice and stating that Now Assist streaming of LLM (large language model) responses will be unavailable when Dynamic Translation is active.  
   Note:  
   When Dynamic Translation is inactive, Now Assistant streaming becomes available. The modal message displayed will change according to the status of the Dynamic Translation.
4. You can enable both Dynamic Translation and native translation.  
   Native translation is applied first. If the language is not supported through native translation, then Dynamic Translation will be applied.
5. **Optional:** To enable the preferred language from the available languages supported in the model providers selected in AI Control Tower, select Edit and then select the check-box next to the languages you want to use for translation.  
   See [Multilingual service for Now Assist](https://servicenow-prod.fluidtopics.net/08bAvAEDKHFSejB861dC7w "Now Assist applications use the multilingual capabilities of large language models (LLMs) to translate user-generated content.") for more information about adding new languages for your preferred model to support.

   To update your choice, select Save.

## Result

Multilingual service is enabled for Now Assist applications.
* **[Microsoft Azure OEM for Dynamic Translation in Now Assist](https://servicenow-prod.fluidtopics.net/wQNEzdTZLEhyv0_GCstxvQ)**   
  Support multi-language input in Now Assist applications with the Microsoft Azure OEM translator service included in Generative AI Controller.

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